The average ROI for
Salesforce's retail
customers is 60%

The average ROI for Salesforce's retail customers is 60%

Today’s best retailers know that you can’t run a modern retail enterprise on yesterday’s systems.

Today’s customers need a platform that can deliver omnichannel support, self-service options for resolving issues, and effortless service at every touch point. Some statistics to consider:

  • 66% of customers said that they would spend more with a retailer for improved customer service
  • 75% of customers have spent more due to positive service interactions

The key to delivering the industry-leading service in the retail space starts with having the right platform in place to create a unified customer experience across all channels including mobile self-service and communities. And the best way to connect your store associates, service-center agents, e-commerce channels, distribution network, and customers is with Service Cloud.

Today’s best retailers know that you can’t run a modern retail enterprise on yesterday’s systems.

Today’s customers need a platform that can deliver omnichannel support, self-service options for resolving issues, and effortless service at every touch point. Some statistics to consider:

  • 66% of customers said that they would spend more with a retailer for improved customer service
  • 75% of customers have spent more due to positive service interactions

The key to delivering the industry-leading service in the retail space starts with having the right platform in place to create a unified customer experience across all channels including mobile self-service and communities. And the best way to connect your store associates, service-center agents, e-commerce channels, distribution network, and customers is with Service Cloud.

Retail Datasheet
Get The Data And See For Yourself

Learn about the key challenges retailers face when it comes to customer service and see how Salesforce can help. Get the datasheet and see for yourself.

Download now ›

Retail customer stories
Discover Retail Customer Success Stories and More

See how Aldo, Burberry, and Chipotle have created systems to provide superior service. Three very different retail stories, one commonality: success.

Read now ›

E-book
Check Out The “Making Service Easy” Infographic

Simplifying your customer service just might be the key to delivering better service across every channel. Check out this infographic and see what we mean.

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The Next Retail Shift
Free Whitepaper: Capitalize On Changes In Retail

Read the whitepaper, “The Next Retail Shift: Five Ways Retail Customers Are Changing and How You Can Use Customer Service to Capitalize” now.

Download now ›

Retail demo
See How Salesforce Can Help In This Retail Demo Video

This demo is a great way to see specifics about how our products can help transform the retail experience for your customers, agents, and salespeople. See how Salesforce can help.

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Retail service communities
Watch This Demo To See Service Communities

Service communities are a great new way for retail customers to help each other help themselves. And this emerging channel is one of best ways to satisfy your retail customers.

Watch now ›