Success starts here.

Salesforce World Tour Chicago — Thursday, April 23, 2015

Success Services: Training, Certification,
Support, and Consulting Programs

Visit the Success Zone on the expo floor and learn about Salesforce training,
certification, support, and consulting programs. Connect with Salesforce experts
to learn best practices, see customer success stories, and get skills that can help
you get the most from your Salesforce investment.

REGISTER NOW

Theater Schedule

Come to sessions in the Success Theater and learn best practices and adoption strategies
to help you get the biggest ROI from your Salesforce tools. Session topics include:

 

8:30 a.m.

Go Further
Top Tips for Powerful Analytics

Effective use of dashboards and reports to manage your business can deliver key insights and competitive advantages. Join us to learn top tips for taking your analytics strategies to the next level.

 

9:15 a.m.

Go Faster
Top Tips for Better Adoption

Once you have built the foundation of your Salesforce solution, it’s time to consider the ongoing strategies for maintaining your success. Join us to hear the must-know change management and training strategies that will turn users into evangelists.

 

12:00 p.m.

Getting Started
Preparing for Success

Prepare for success from the beginning. Understand how to define your vision, inspire your team, and plan your journey. Join us as we share customer examples and proven approaches to help you determine your key players, identify and prioritize your business objectives, understand the ways to measure your success, and more.

 

12:45 p.m.

Go Further
How to Do More with Less: Tips & Tricks

Salesforce has countless ways to help users do more with less. Come learn about all the amazing features that will provide a big impact with little investment.

 

1:30 p.m.

Getting Started
Top 7 Things We Wish We Knew Before We Implemented Salesforce

I wish I knew that! Come hear about the top lessons learned that our customers experienced as they implemented Salesforce, and what you should consider in order to be successful with your implementation.

 

2:15 p.m.

Getting Started
Evaluating a Salesforce Implementation Partner

Getting the right resources and partners to implement is critical to your implementation success. Join us to learn how to evaluate a partner, know what to look for, and how to set up for long-term success.

 

3:00 p.m.

Go Faster
Change Management Best Practices

Your project plan is on track, but is your company ready? Change management means great communication, understanding the business impact, establishing governance and addressing the behaviors. Join us to learn these strategies — and more — to get your team on board with what’s coming and prepare your company for this important event.

 

3:45 p.m.

Getting Started
Governance at a Glance

Got governance? From setting up your first steering committee, to establishing change control, to working with stakeholders, governance is key to protecting your Salesforce org and promoting success. Join us to learn six key tips and get on the fast track to building your own governance strategy.

 

4:30 p.m.

Go Further
Top Tips for Administrators

Late night television has its Top 10 lists and so does Salesforce. We have scoured blogs, articles, and previous Dreamforce sessions to provide you with our Top 10 Tips for every Salesforce administrator. Who knows, perhaps you have a Top 10 we haven’t even thought about?

Join a Circle of Success

Circles of Success are 40-­minute small-group discussions moderated by Salesforce
experts. Join other users to explore topics addressing your top business challenges.

8:30 – 9:10 am

 
  •  Track & Move the Adoption Needle
    It’s time to get your team excited about Salesforce. This Circle of Success explores how other companies get employees to adopt Salesforce for the long term through regular communication, executive sponsorship, and incentives. Whether it’s carrot sticks or value, learn how to find the right motivation and map out your strategy.

1 session available

 
  •  Business Metrics for Success with Salesforce
    If you’ve had trouble determining the best key metrics for your business, this discussion will give you ideas on what to measure and how to measure it. We’ll help you understand the key business drivers to creating metrics, reports, and dashboards.

1 session available

 
  •  Let’s Hit the Salesforce Reboot Button!
    Salesforce implementation is a journey, not a destination. Lots of factors can impact your implementation plan, including changing business needs, major annual product releases, company growth, and evolving business vision. Chances are, you’re ready to hit the reboot button and refresh your Salesforce implementation. Join other customers in this Circle and discuss best practices for hitting that elusive reboot button.

1 session available

 
  •  Weathering the Storm of Change Management
    Smooth Salesforce adoption depends on effective change management. This Circle will help you use planning and strategy, built around the tenets of people, process, and technology, to determine the best approach for your organization. Join other Salesforce customers to learn the key characteristics of smartly managed change.

1 session available

1:00 – 1:40 p.m.

 
  •  Business Metrics for Success with Salesforce
    If you’ve had trouble determining the best key metrics for your business, this discussion will give you ideas on what to measure and how to measure it. We’ll help you understand the key business drivers to creating metrics, reports, and dashboards.

2 sessions available

 
  •  Top Tips for Admins
    Work smarter, not harder! Salesforce administrators are known for having a number of techniques for boosting productivity. Join this circle to collaborate with other administrators and share tips for being a superstar administrator.

2 sessions available

2:00 – 2:40 p.m.

 
  •  Unlock the Power of Social with Chatter
    Chatter can completely transform the way your users work together. Learn best practices from organizations that have embraced the power of collaboration, and hear how Chatter has helped them succeed. Topics for this Circle of Success will include strategy, rollout, user training, and features such as actions and communities.

1 session available

 
  •  Let's Hit the Salesforce Reboot Button!
    Salesforce implementation is a journey, not a destination. Lots of factors can impact your implementation plan, including changing business needs, major annual product releases, company growth, and evolving business vision. Chances are, you’re ready to hit the reboot button and refresh your Salesforce implementation. Join other customers in this Circle and discuss best practices for hitting that elusive reboot button.

1 session available

 
  •  Become a Data Management Rockstar
    Data management is a challenge impacting all areas of your business. This Circle will help you discover available features, as well as best practices for using Salesforce data management tools. Join other users to talk about key topics, including naming standards and using the right data management tools for the job.

1 session available

 
  •  Track & Move the Adoption Needle
    It’s time to get your team excited about Salesforce. This Circle of Success explores how other companies get employees to adopt Salesforce for the long term through regular communication, executive sponsorship, and incentives. Whether it’s carrot sticks or value, learn how to find the right motivation and map out your strategy.

1 session available

3:00 – 3:40 p.m.

 
  •  Become a Data Management Rockstar
    Data management is a challenge impacting all areas of your business. This Circle will help you discover available features, as well as best practices for using Salesforce data management tools. Join other users to talk about key topics, including naming standards and using the right data management tools for the job.

2 sessions available

 
  •  Weathering the Storm of Change Management
    Smooth Salesforce adoption depends on effective change management. This Circle will help you use planning and strategy, built around the tenets of people, process, and technology, to determine the best approach for your organization. Join other Salesforce customers to learn the key characteristics of smartly managed change.

1 session available

 
  •  Salesforce Implementation —
    It’s a Walk in the Park
    As organizations grow more complex and the needs of business users evolve, it can be hard to find and maintain the path to success. Join this Circle to discuss how other companies have succeeded by identifying executive sponsors, planning for growth, and dedicating resources to Salesforce.

1 session available

4:00 – 4:40 p.m.

 
  •  Salesforce Implementation —
    It’s a Walk in the Park
    As organizations grow more complex and the needs of business users evolve, it can be hard to find and maintain the path to success. Join this Circle to discuss how other companies have succeeded by identifying executive sponsors, planning for growth, and dedicating resources to Salesforce.

1 session available

 
  •  Weathering the Storm of Change Management
    Smooth Salesforce adoption depends on effective change management. This Circle will help you use planning and strategy, built around the tenets of people, process, and technology, to determine the best approach for your organization. Join other Salesforce customers to learn the key characteristics of smartly managed change.

1 session available

 
  •  Top Tips for Admins
    Work smarter, not harder! Salesforce administrators are known for having a number of techniques for boosting productivity. Join this Circle to collaborate with other administrators and share tips for being a superstar administrator.

1 session available

 
  •  Become a Data Management Rockstar
    Data management is a challenge impacting all areas of your business. This Circle will help you discover available features, as well as best practices for using Salesforce data management tools. Join other users to talk about key topics, including naming standards and using the right data management tools for the job.

1 session available

Meet Salesforce experts at our Success Bars

Premier Success

Learn about the fast track to success with Salesforce. With Premier Success, you can take advantage of adoption best practices, training, and business coaching that will help you maximize your ROI.

Salesforce University

Visit the Certification Station and test your Salesforce knowledge, or stop by the Training Station to discuss our training offerings with one of our experts.

Services Innovation

Talk with our Program Architects and build a success roadmap that helps you make the most of your Salesforce investment and meet your business goals.

To learn more about Salesforce Success Services, please visit:
http://www.salesforce.com/services-training

REGISTER NOW