Wondering what Chatter will do for your business? Just listen to our customers to find out what it’s done for them.
We’re connecting with colleagues across departments and geographies to expand our knowledge and reach. For example, a sales rep looking for an expert in the automotive industry posted her question on Chatter. People from all over the world responded with great answers — people she didn’t initially know and wouldn’t have known to reach out to.
The biggest difference between Chatter and other collaborative applications is that Chatter goes beyond connecting people to also connect to data. At Salesforce, we follow records that are important to us, such as top deals, key accounts, or even custom objects. Anytime updates are made to these records, we know in real time, so we never have to hunt down information.
Tapping into a network of resources has been one of the great benefits of Chatter. In addition to seeking out information, people are discovering unexpected information, such as competitive tips and industry-specific updates. For example, an airline customer unexpectedly contacted us and wanted to visit on short notice. With Chatter, everyone involved quickly got up to speed and gathered relevant customer stories for the presentation. It’s something that would have been impossible without Chatter.
Chatter is becoming an essential tool for meeting prep and getting feedback. We’re sharing content for customer meetings right on the account record rather than sending countless emails with large attachments or tracking multiple versions of a presentation. By sharing files with our teams on Chatter, people are getting direct feedback and insights to help them do their jobs better.
At Salesforce, we find that Chatter is a great way for executives and employees to stay connected. As one of our most active Chatter users, our CEO, Marc Benioff, posts frequently to get feedback on ideas, news about deals, product suggestions, and opinions from people who wouldn’t otherwise get a chance to interact with him.
“I posted a creative proof before we went to print and learned the customer quote wasn’t approved. Salesforce Chatter saved the day.”
“I asked my team for feedback on our newest product. The best suggestions came from someone I’d never met in another department.”
“I’m on our products team and a lot of our discussions are confidential. We use a Salesforce Chatter group to collaborate privately and securely.”
“We post all of our ideas and propose process improvements to a group we call ‘Suggestion Box.’”
“I was headed to a customer meeting and had never met the presenter from our marketing team. I looked him up on Salesforce Chatter so I could pick him out of the group.”
“I used to waste a lot of time preparing for customer meetings. Now, I can get quick feedback on the presentation from my colleagues on Chatter.”
“As a sales manager, Salesforce Chatter brings me closer to my team’s deals. I stay on top of progress and challenges so I know where I can help close business.”
“In five minutes, colleagues I’ve never met answered my questions and helped me close a deal.”
“I wasn’t sure how our product compared with the competition. In minutes, I had more ammo than the competitor could withstand, and we won the deal.”
“I was on the phone with a prospect and needed a customer reference immediately. I had my answer before the end of the call.”
“An outsourced Tier 1 rep had a difficult case so she posed the question to her Salesforce Chatter Support Skills group and was able to quickly collaborate with a Tier 2 member on my team who has a similar case.”
“I was working with a customer on using our tools more effectively. The sales team saw my status update and was able to renew their contract early with additional licenses.”
“Front-line customer service teams tell R&D exactly what the field is saying. Our product team is now releasing features that customers want, just as they realize they want them.”
“When I change a case to ‘critical’ status, the right people see it on Salesforce Chatter and swarm to respond.”
“I’m in sales, but I follow my customers’ support cases to make sure they’re happy.”
“My team stays on top of our marketing events. Everyone is alerted to important information, like a change in the campaign start date.”
“The PR team posts all of our press clips on Salesforce Chatter so employees keep up with the most current company news.”
“I post advertising comps to Salesforce Chatter and use fellow employees as a first-round focus group.”
“I post new customer references to the References group so the right people know about them right away.”
“Sharing files with Salesforce Chatter saves me so much time. No more email error messages when a file is too big to send.”
“I was about to walk into a meeting with a customer when I saw that someone posted a new price sheet to Chatter. I quickly revised my quote and avoided an awkward situation.”
“As a sales manager, I’m always on the road. With Chatter on my mobile device, I can check on our key deals whenever I have a free moment.”
“When I’m traveling, I can check in using Chatter Mobile to let others know where I am and which customers I’m meeting with.”
“Whenever I see something useful, like a great creative concept, I snap a photo and use Chatter Mobile to share it with my co-workers.”
“I was en route to a customer meeting when my team at the office made a change to my presentation. They uploaded it to Chatter and I gave the presentation on my iPad.”
You don’t learn everything in life by reading a manual. Sometimes it helps to get a helping hand. If you have questions about products, implementation, integration, or anything else, give us a call. Our highly trained reps are standing by, ready with answers.
Questions? Our reps have answers. 1-800-667-6389