Tips on Measures, Rewards and Training for users.

Having a terrific training plan is a huge step towards getting Salesforce CRM off to a great start. After all, user adoption is the single most important ingredient in success. With more than a million users raving about Salesforce CRM, our customers confirm the importance of training when it comes to adoption.

Do you consider yourself a Salesforce CRM expert? Are you preparing for your next Salesforce CRM career move? Do you want to enhance your resume? If so, become a Salesforce.com Certified Administrator! We want to help you get certified in the level that's right for you, so don't waste time studying the wrong things! This session helps prepare you for certification and provides the resources needed to ace the exam.

To drive adoption and to keep processes top of mind, you need a solid training strategy for your end users and executives. Come to this session to learn how other customers are incorporating ongoing training into their corporate culture and why. Learn simple steps and effective strategies you can use to improve your training strategy.

Force.com Connect for Lotus Notes is an add-in that integrates Salesforce with IBM Lotus Notes. It allows users to manage their information from either interface, without sacrificing data consistency.

Tip sheet to learn how to administer Force.com Connect for Outlook, an add-in that integrates Salesforce with Microsoft® Outlook®.

Keep track of user adoption—and then improve it.

Make Salesforce CRM your sales effectiveness tool.

Adoption has to be built right into your implementation plan and its *much* easier to achieve with the right business owners, executive communications, user training, process design, and ongoing improvements. How can you get all systems aligned and ready? Well get you on the fast track to success, whether youre in initial implementation or revisiting this critical stage!

A whitepaper written by Salesforce.com Chief Adoption Officer. The name says it all!

Getting top management to buy into a CRM initiative can be trying. As can driving behavioral change within the organization so the users utilize the system and the company gains business value. How do you drive adoption and success, and what change management techniques can you use? In this session youll hear tried-and-true best practices, plus the latest innovative insights, from the experts. Its time to get on the path to adoption!

User adoption is critical to a successful implementation. It"s also what will help propel your implementation to the next level. This session features tips, tricks, and best practices to help turn your good adopters into addicts!

This presentation covers ten adoption tips that you can leverage immediately.

Do you feel like you have to “sell” Salesforce to your sales team? Sales people can be some of the best advocates of Salesforce... once you show them the what"s-in-it-for-me. The key to success is getting your sales people to see how Salesforce can boost their productivity and efficiency. This session will show you how.

Have you thought about surveying your user community, but just don't know where to begin? Have you asked yourself what you want to find out when you send surveys or what the best tools are? This session features content and speakers to help you gather meaningful feedback from your user community. You'll be coached on how to analyze feedback and leverage this valuable information to shape and define your roadmap. And you'll also walk away with best practices on how to effectively utilize your user community to drive innovation with Salesforce CRM Ideas.

OK. You've rolled out Salesforce CRM, and it's clear you could drive greater adoption and value by integrating the service with your users' Outlook/Lotus contacts, tasks, and events. But there are several questions you should ask (and answer!) before diving right in. Join us to learn what you need to be thinking about to get started with your Outlook/Lotus Edition plans.

The IdeaExchange on the Salesforce.com Community continues to grow in popularity. As a result, it has become a key Web 2.0 tool for salesforce.com to quickly understand our community's needs. We have big plans for the IdeaExchange this year! Join us to see how we're applying the concept of Crowdsourcing combined with our Adaptive Delivery Methodology to help shape our product roadmap to better serve our most important asset: YOU.

The stages of adoption are many and varied. Management must actively manage any change in an organization and clearly understand the process; they can’t just cross their fingers and hope that people will “get it.” Join us to learn how to addict management, sales, marketing, and other areas of your company to Salesforce CRM and make it part of your culture!

Today's systems administrators have limited time and resources to address all the requirements needed to effectively run a business. This session provides useful examples of how Salesforce CRM Ideas, Salesforce CRM Content, and Google Apps can help you overcome common business challenges to deliver quick results -- easily! Join us to learn how to handle change management, capture and respond to end-user feedback, and collaborate more effectively across business divisions.