Getting Started with Setting Up Call Centers
Salesforce Call Center improves the productivity of your call center users by providing fast and easy access to accounts, contacts, cases, and other Salesforce objects that are directly related to incoming calls. By embedding a SoftPhone within the Salesforce user interface, Salesforce Call Center allows your users to perform all the functions of their job from a single application.
Use the following tips sheet to learn:
Download Getting Started with Setting Up Call Centers
Salesforce Call Center improves the productivity of your call center users by providing fast and easy access to accounts, contacts, cases, and other Salesforce objects that are directly related to incoming calls. By embedding a SoftPhone within the Salesforce user interface, Salesforce Call Center allows your users to perform all the functions of their job from a single application.
Use the following tips sheet to learn:
- Installing CTI Adapters
- Creating a Call Center
- Assigning Users to a Call Center
- Customizing a Call Center Directory
- Customizing SoftPhone Layouts
Download Getting Started with Setting Up Call Centers
