Staying on top of new releases and keeping your Salesforce.com application up to date, clean, and clutter free can be challenging. Join us to gain visibility into techniques and processes on how to keep a clean salesforce.com org and how to incorporate the latest functionality from salesforce.com feature releases. Learn from our panel of speakers on how they stay on top and manage this process effectively for their business!

Administration is critical—what you need to know now.

The Change Management best practice presentation is an overview of a closed loop process of gathering information from the user community, managing the requests, assigning workload and communicating the changes to the user community.

This is an example change management document that you can share with your customers if they are struggling to create their own. This document originated from one of our larger customers with over 5,000 users and 15+ business units.

This demo walks us through the Mobile Administration Console (MAC) showing just how easy it can be to build powerful mobile configurations with no more difficulty than building a report.

Get the official list of browsers that Salesforce supports, along with configuration recommendations to maximize browser performance.

In business change is constant. Management shifts, new processes are implemented, territories are realigned, and new technology is introduced. This summary will give you good tips and suggestions for managing change.

Delegated Administration Feature Overview

Page views are meant to show you how deeply your organization uses Salesforce features in a few critical areas, how your usage changes over time and how your organization’s usage compares to a benchmark of your peers.

The Personal Account Review provides you with usage information in an easily digestible format so that you can drive adoption within your organization and make use of all the features which are being added to salesforce.com with each seasonal release.

Report and Dashboard Views records the number of times your organization has viewed a report or a dashboard.

This metric is included to help you find ways to improve your Salesforce organization. Setup and Customization Views is a good approximate measure of how much customization is done inside your app this month.

This is the total number of pages within the Salesforce application that your organization viewed in the past month.

Do you have a well defined vision and strategy for your Salesforce implementation? Are your key executive stakeholders behind the vision? Come listen to how other customers have defined their visions -- and how these visions have helped to drive their overall implementation.

What are your business objectives for your Salesforce implementation? Do you have a set of key business metrics your organization wants to achieve? Hear how other customers used business metrics to successfully drive their implementation and achieve a positive ROI.

Now that you have defined your vision and strategy and have your stakeholders engaged, how are you going to deploy Salesforce to your end users? You have a big vision with big goals -- How do you achieve them? We"ll show you several ways successful companies have built their roadmaps to both deliver fast value and utilize a long-term strategy to get the most out of their salesforce.com investments.

he Salesforce CRM Implementation Map identifies who should be involved in your CRM initiative and plots their responsibilities during a typical rollout.

If you are looking for a place to get started, check out the our process maps. Customize them to fit your business needs.

Not surprisingly, change management is a key factor in the successful implementation of any project. Effective internal communications, too, are a staple. Join us to find out how to develop and implement change management in your Salesforce projects. Pick up best practices that utilize Salesforce Sandbox, the Apex Platform, and your own custom apps.

Have you ever been asked to sponsor a multi-location deployment of a new application? Learn from leading customers who have sat in your seat, sponsored and built business cases, and driven tremendous success for their multi-location rollouts that actually realized ROI. With a seed and grow strategy, these leaders took their Salesforce programs from 20 to 3,000 seats. They will provide key insight on how they unified disparate businesses in their organization for total visibility and delivered unprecedented success.

This presentation addresses ten of the most common challenges companies face when implementing CRM.

Mobile access to Salesforce CRM is one of easiest ways to get the most from your Salesforce CRM investment.

 This presentation helps you to understand the best practices for using Salesforce Connect for Outlook/Lotus effectively in your organization.

Take advantage of the first marketplace for cloud-based applications.

The new Salesforce Mobile Administration Console (MAC) has made deploying & managing Salesforce Mobile much easier.

As with any other application, end-user training for Salesforce Mobile is important for rapid adoption & success.

Learn how to take full advantage of the new functionality on the AppExchange by viewing this brief hands-on training demo.

Give your reps consistent, compelling, attractive emails.

Learn how to get your mobile implementation off the ground. Salesforce Mobile is a Salesforce feature that enables users to access their Salesforce data from mobile devices running the mobile client application.

Learn from other customers who have successfully achieved a healthy balance between business results and IT constraints. These esteemed business and IT leaders will share their step-by-step processesdeveloped on the Salesforce platformthat led to highly collaborative working relationships that are yielding extraordinary results.

In business, change is constant. Executive sponsorship is sometimes sporadic, management shifts, new processes are implemented, territories are realigned, and new technology is introduced. It’s important that you have a process in place to incorporate user feedback and execute enhancements that drive value to your company. As the Salesforce CRM administrator, closing the loop on change management requests and ensuring documentation, communication, and training processes are incorporated are critical. Join us to learn change management strategies for proven results -- then make it happen in your organization!

There is no one-size-fits-all solution to integrate Salesforce CRM with on-premise applications. Although IT is in charge in large enterprises, Salesforce CRM administrators often own the process is mid-market companies, and hybrid relationships exist in the middle. Hear three customers describe how they used Informatica to successfully address data integration and quality challenges.

Everyone always talks about Phase 1, but what does a perfect Phase 1 look like? There are rollout guides, professional services firms, and tips from Salesforce.com Community, but what is realistic to include in a flawless Phase 1: integration, forecasting, scopes? Perhaps training by role, territory management, or the Force.com AppExchange? Join us to pick up all the knowledge you need.

Looking to augment and enhance your existing Salesforce CRM implementation? How much will it cost -- and how much value will you gain in return? This session gives you everything you need to know about creating an accurate and convincing ROI model. Hear directly from customers how they successfully developed and presented their cost benefit analyses to obtain approval from senior management.

The world is going mobile! Mobile innovation has certainly improved the speed of business and life. As a result, customers are expecting higher levels of service and responsiveness from their customer-facing employees. Come learn the myriad benefits of going mobile. We'll have experts on hand to share their lessons learned and advise you how to best get started.

Join us to learn how IMS Health implemented Salesforce CRM across its global sales, consulting and services organizations. Find out what structures they've put in place to accomplish this, and leave with innovative best practices to drive your deployment. Learn the importance of defining a vision, managing scope & expectations and how to execute a global deployment that is integrated with several enterprise systems.

How do you build a structure to manage a large multi-business-unit deployment? Often, the challenges center around addressing the requirement to deliver business value. Many times, the key is securing the right sponsorship and instituting a governance model that drives user adoption. Learn how this approach can result in a successful project -- and create a path to deliver continuous improvement.

Tired of presentations made by companies with big teams and even bigger budgets? If you're the VP of Marketing, Salesforce CRM admin, or Web developer at your small business, then this session is for you. Join us for practical tips to help you appear larger and compete more effectively -- without spending another dime. We'll also give you a three-phased approach to evolving your marketing operations and show you how to evaluate Force Platform AppExchange vendors to find cost-effective solutions for your marketing needs.

Get ready... 'cause we've got admin best practices galore! Hear from a panel of experts, including our own Salesforce CRM administrators and expert Customer Success Managers. We'll show you how we use Salesforce CRM internally to manage our business, and we'll pass along the best ideas we've heard from other companies. Get answers to your questions and take home tips and tricks to improve things in your deployment.

Get ready... 'cause we've got admin best practices galore! Hear from a panel of experts, including our own Salesforce CRM administrators and expert Customer Success Managers. We'll show you how we use Salesforce CRM internally to manage our business, and we'll pass along the best ideas we've heard from other companies. Get answers to your questions and take home tips and tricks to improve things in your deployment.