Daily Best Practices Workshops exclusively for salesforce.com customers. These sessions are meant to be interactive, so come prepared to participate; ask questions and share your success stories.

You have loads of happy customers. What if they could help you evangelize and innovate your product? Sit in on this panel of experts to learn how you can empower your customers to build relationships, share ideas, contribute content, and learn from one another. It's the best way to understand their values and needs, and it gives you the insight you need to drive your business.

How do you gather feedback from your customers, partners, and employees? Join this session to learn what Dell has done to unleash the power of community driven innovation. Hear how the IdeaExchange platform has helped them become more responsive, uncover new market opportunities, and instill a sense of co-ownership with their most passionate evangelists.

Here's an overview of the process behind managing an online community, from launch through implementation of top ideas.

Harness the power of customer and partner communities to spur new ideas and innovations at your company. Learn how community participation through the IdeaExchange can redefine relationships with your customers.

If you're interested in starting an online community, or growing an existing community, you wont want to miss this session. Learn how you can rally empower your customers, partners, and employees to share ideas, contribute content, and learn from one another. Well also take a peak into the product roadmap to discuss how Salesforce might fit into your community strategy.

What's the secret to customer satisfaction surveys? How do you effectively integrate online feedback into your business? Sophisticated marketers are leveraging online interactions and feedback gathering so that customer satisfaction surveys can grow into continuous measurements of the likes, dislikes, preferences and desires of customers. Learn from an industry leader how to capture feedback from the customers that matter most.

Tips for utilizing Salesforce Ideas, a community of users who post, vote for, and comment on ideas.