Administration of Customizable Forecasting

Recommended for System Administrators, this session covers how to Setup and Configure Customizable Forecasting across your organization. In addition to this session, it is recommended that System Administrators take the Customizable Forecasting for Sales Reps and Managers. These two courses will provide a System Administrator with a complete demonstration of how opportunities, forecasting, and reports can help your organization forecast quarterly revenue with greater precision.

Administrator Fundamentals: Setup

Recommended for all Salesforce system administrators, this course covers the basic administrative setup of Salesforce. Users will learn how to define their company's profile, set up and administer multiple currencies, manage users, understand user profiles, set up their company's role hierarchy, define the data security (sharing) model, and manipulate data using various administrator tools. This course contains an optional knowledge check to gauge understanding of the topics presented.

Force.com Connect Offline Fundamentals

Recommended for mobile sales professionals interested in managing Salesforce data on the road, this course covers the setup and use of Force.com Connect Offline. Users will learn how to manage their accounts, contacts, opportunities, and activities, even when traveling away from the office. opportunities, and activities, even when traveling away from the office.

Products and Price Books

Recommended for all system or product administrators who would like to set up products or price books for an organization. This course covers: basic terminology for products, creating products, and managing price books.

Sales Rep Fundamentals

Recommended for all types of sales professionals, this course covers the day-to-day use of Salesforce. You will learn the value of Sales Force Automation and how to develop deals through the sales life cycle. This course is modular and provides needs-based learning on the following: Leads, Accounts, Contacts, Opportunities, and Activities. Scenario and practice based, this course will teach you best practices for leveraging Salesforce.

Keeping Your Enterprise Applications Secure

At salesforce.com our customer security is our number one priority. Learn security best practices including setting company policies, admin priviledges, user access, and passwords.

Keeping Your Enterprise Applications Secure

At salesforce.com our customer security is our number one priority. Learn security best practices including setting company policies, admin priviledges, user access, and passwords.

Wrangle Data & Pump up the Configuration

“I’m administering Salesforce. I’ve learned the ropes. Now I want to get great!” In this session, we’ll review the latest insights and subtleties...

No More Bad Data

Is your data clean? Is it accurate? Do duplicate records give you a headache? Preventing and correcting bad data is no small task...

Hands-On: Introduction to Salesforce CRM Administration

New to Salesforce CRM administration? Join us for this fast-paced, hands-on introduction to Salesforce CRM setup fundamentals...

Hands-On: Winter '09 for Administrators

Are you an administrator looking to get the most out of the latest, greatest that salesforce.com has to offer? Join us...

Bringing Your Business Together: Merging Orgs

Are you consolidating business units, merging or acquiring companies, or feel that you're not collaborating as well as you could be...

Integration Made Easy: Faster, Easier & Less Risky Integration Best Practices

Why is integration so darn important? Most companies have tremendous amounts of data locked away inside legacy and siloed applications...

Seeing the Big Picture with Dashboards

A picture is worth a thousand words, and in today's busy business climate, saving time is critical. That means setting up...

The Power of the Force Platform in Action: Real Solutions to Business Challenges

This session will be a technical deep dive on how Force Platform tools such as validation rules, formula fields, custom Objects...

The Perfect Phase 1

Everyone always talks about Phase 1, but what does a perfect Phase 1 look like? There are rollout guides, professional services...

Hands-On: Salesforce CRM Mobile

Learn to deploy Salesforce CRM to wireless handhelds, using Salesforce CRM Mobile. This session includes hands-on experience with setup...

How to Make Salesforce CRM a Culture at Your Company

The stages of adoption are many and varied. Management must actively manage any change in an organization...

The Possibilities of Formulas!

Why use validation rules? What are the benefits of calculated fields and roll-up summary fields? Have you thought about cross-object formula...

Go Native! Build New Apps Using the Force Platform

Are there business processes you wish you could automate with the ease and the simplicity of Salesforce CRM? Have you thought about...

Hands-On: Getting a Handle on Dirty Data

Is dirty data getting in the way of your success? Learn how to promote quality data in your apps. This hands-on session...

Clean Your Database with CRMfusion Data Quality Tools

Come find out why DemandTools, PeopleImport, and DupeBlocker are the industry-standard data quality tools used by more than 2,000...

Change Management: Making It Happen

In business, change is constant. Executive sponsorship is sometimes sporadic, management shifts, new processes are implemented...

Maximize Efficiency with Salesforce CRM Ideas & Content and Google Apps

Today's systems administrators have limited time and resources to address all the requirements needed to effectively run a business...

Gathering Feedback and Driving Innovation

Have you thought about surveying your user community, but just don't know where to begin? Have you asked yourself what you want...

Hands-On: Winter '09 for Administrators

Are you an administrator looking to get the most out of the latest, greatest that salesforce.com has to offer? Join us for hands-on training...

Salesforce CRM Integration, It's not Just for IT Any Longer!

There is no one-size-fits-all solution to integrate Salesforce CRM with on-premise applications. Although IT is in charge in large enterprises...

On-Demand Release Management

Managing changes to your Salesforce CRM application is easier than ever with our tools for on-demand release management...

How to Use Workflow to Automate Business Processes

How many times have you lost business because someone forgot to do something in your sales process? Are you ready to boost...

Get Prepared for Certification!

Do you consider yourself a Salesforce CRM expert? Are you preparing for your next Salesforce CRM career move? Do you want to enhance...

Hands-On: Advanced Reporting

Are you comfortable creating reports and dashboards, but struggle with more complex requests from your user base...

What Is Your Training Strategy?

To drive adoption and to keep processes top of mind, you need a solid training strategy for your end users and executives...

Global Features and Localization

Think globally, but act locally. In today’s global economy, even the smallest companies need to do business worldwide...

How to Build an ROI Model for Salesforce CRM

Looking to augment and enhance your existing Salesforce CRM implementation? How much will it cost -- and how much value...

How to Roll Out Salesforce CRM Mobile Successfully

The world is going mobile! Mobile innovation has certainly improved the speed of business and life. As a result, customers are...

Improving Your Outlook: Getting Started with Force Platform for Outlook & Notes

OK. You've rolled out Salesforce CRM, and it's clear you could drive greater adoption and value by integrating the service with your users'...

Security: There Is No Finish Line on Security

There is no finish line to building the right security, and we recognize that our customers' security is the foundation of success...

How Do You Measure Success?

What are the business objectives for your Salesforce implementation? Do you have a set of key business metrics your organization...

Hands-On: Automate Business Process with Approval Workflow

Learn how to build approval workflow to automate virtually any business process in your company, from sales discount requests...

Make Your Life Easier with the Force Platform AppExchange

Why reinvent the wheel when a solution already exists? The AppExchange has more than 800 preintegrated applications...

Deep Dive: Reports and Dashboards

Reports and dashboards help organizations monitor business goals and performance. Hear from salesforce.com's Analytics Product...

Platform Roadmap: Administrator Tools of the Future

The Force Platform is the engine that supports all your configuration, customization, and integration needs. Be the first to find out...

Hands-On: That Was Then; This Is Now -- Practices in Data Trending

Creating historical views on data has never been easier. Learn how to make smart decisions about your business in real time...

Hands-On: Introduction to Salesforce CRM Administration

New to Salesforce CRM administration? Join us for this fast-paced, hands-on introduction to Salesforce CRM setup fundamentals...

How to Use the IdeaExchange to Influence Salesforce.com's Product Roadmap!

The IdeaExchange on the Salesforce.com Community continues to grow in popularity. As a result, it has become a key Web 2.0 tool...

World-Class Operationalization of your Salesforce CRM Platform

Ready to scale your platform operations through Salesforce CRM? This interactive session shows you exactly how a large...

Expand your Salesforce CRM Business Intelligence

Your reports, dashboards, and analytics are even more valuable when you can effortlessly share them with anyone over...

Hands-On: Salesforce CRM for Google Apps

Salesforce CRM for Google Apps is a powerful suite of Web-based office productivity applications designed for your business...

Business Value: How Do You Measure Success?

Salesforce.com is all about customer success, but success should be measurable based on business drivers and metrics...

Architecting for Success - A Global Perspective From Dell

How do you architect for success? And how do you take maximum advantage of the Force.com platform and execute...

Sponsorship and Governance: Do You Have the Right Model?

How do you build a structure to manage a large multi-business-unit deployment? Often, the challenges center around...

90 Day Global Roll Out - From Vision to Reality

Join us to learn how IMS Health implemented Salesforce CRM across its global sales, consulting and services organizations...

SaaS Phase 2 in Enterprise Deployments

Hoorah! You've achieved it: an enterprise SaaS deployment! Phase 1 is over.... now what? This session will focus...

Salesforce CRM Marketing for Small Business

Tired of presentations made by companies with big teams and even bigger budgets? If you're the VP of Marketing, Salesforce CRM admin...

Aligning Sales and Marketing

In an ideal situation, marketing and sales would operate hand-in-hand, yet these two departments are often at odds...

Your Web Site - Master of Your Domain

Your Web site shapes how prospects and customers view your business and can be an outstanding lead-generation machine...

Lead Management 101

Do you understand your entire lead lifecycle? The experts at salesforce.com are here to help! This session features best practices...

Campaigns to Cash

Are you using Salesforce Campaigns as well as you could be? Do you know what tactics and programs produce the highest-quality...

Hands-On: Building Dashboards to Drive ROI

Good marketing requires good measurements. Dashboards are an easy way to get the marketing intelligence you crave...

Scent of a Buyer: Understanding Digital Body Language

If you’re sitting in a room with prospective customers, it’s easy to read their body language. And at the end of the meeting...

Getting Started with Reports and Dashboards

What good is marketing without measurements? It's easy to create reports and dashboards to get the marketing intelligence...

Getting Started with Salesforce CRM for Google AdWords

Drive relevant traffic to your Web site using Google AdWords, then turn those visitors into leads and customers...

Campaign Management for Experts

Ready to take your campaign management skills to the next level? Join us to hear from customers and our internal experts...

Advanced Search Marketing with Google AdWords

You're driving targeted traffic to your Web site. You're turning those visitors into leads and customers in Salesforce CRM...

Equipping Sales to Win More (and Call You Less!)

Wouldn't it be great if every sales rep used the exact branding and positioning you wanted? If you never got a phone call...

Marketing Panel: Secrets to Email Campaign Success

Don’t waste your marketing dollars -- or your credibility -- on email campaigns that don’t produce results. Our panel...

Ways to Improve Your Lead Management Campaigns

In today’s multitouch, business-to-business sales cycles, companies that have implemented lead scoring and nurturing...

Data, Data, Data: Start Your Spring Cleaning Now!

How accurate is your business data? Do you have duplicate records? Keeping data clean and relevant for your users...

Advance Your Marketing with the Force Platform

Join us to see how marketing professionals everywhere can use the Force Platform in innovative ways to address their diverse...

Maximizing Marketing & Lead Generation with Google Apps & Partner Portal

Marketing through channels doesn’t mean throwing leads into the pool and letting your resellers fight over them...

The Shining Path from PURLs to Brand Communities

Sophisticated Internet marketing is advancing at an incredible pace, making it difficult for many marketers and sales...

Moving Beyond Standard Reports and Dashboards

Ready to go beyond the basic reporting functionality? We've got the tips and tools you need! In this session, we'll cover...

Social Media Marketing with Twitter, Facebook, and Blogs

Social networking is not just for teenagers anymore! Social media marketing is an ever-growing marketing resource...

Time is On Your Side: Increasing ROI Through Automation

You’ve heard the term “automation.” But have you thought about how it could revolutionize your organization…

How to Build a 100% Native Force Platform App for Event Management

Do you manage events and conferences as part of your marketing mix? Are you interested in managing your registration...

Hands-On: Building Dashboards to Drive ROI

Good marketing requires good measurement. Dashboards are an easy way to get you the marketing intelligence you crave...

Harness the Power of Online Communities with Salesforce CRM Ideas

Online communities shape brand perceptions and let you form deeper connections with customers. They can also be...

How Salesforce.com Uses Salesforce CRM for Marketing Glory

At salesforce.com, we’ve adopted an air-tight set of best practices from thousands of marketing organizations around...

Hands-On: Salesforce for Google AdWords

Salesforce for Google Adwords: Your ticket to ROI for Web campaigns! Get hands-on experience with Google Adwords...

Turning Around your Data Quality Dilemma

Is the quality of your data affecting your sales teams’ ability to execute? Is it disrupting how you manage territories...

Forecasting Excellence: New Levels of Visibility and Accuracy

Still think the term "accurate forecast" is an oxymoron? Join a few of our seasoned experts to hear about processes...

Accounting Made Easy on the Force Platform

CODA 2go takes you from CRM into the world of finance. Imagine moving seamlessly to accounting screens where you can raise...

Sales Management Excellence: Being More Than a Control Freak

Ask Successful Mobile Customers. Small to Global Experts Share Ideas

This is your chance to ask a panel of your peers what and how they went through and discovered as key strategic success...

Managing Direct and Indirect Sales Seamlessly

How can you make your channel a true part of your sales force? Learn from one of the leading software companies...

Make Every Rep Sell Like Your Best Rep

Getting into a deal is one thing, but effectively closing it is altogether different. How can you make each rep as effective...

Sales Process Excellence: New Levels of Productivity and Effectiveness

Want to make your sales processes even better? Join this session to hear real-life examples of how salesforce.com customers...

The Secrets of Funnel Management in a Sales 2.0 World

How does Sales 2.0 translate to increased revenues? It's time to rethink the traditional sales funnel and establish...

Configure it Fast, Price it Now, Quote it Anywhere

Create perfect quotes within Salesforce. Firepond CPQ™ OnDemand is a rule-based quoting and proposal generation...

Hands-On: Building Dashboards to Drive Revenue

Ready to boost the effectiveness and impact of your business metrics? Try real-time advanced reporting!..

Sales Intelligence Excellence: How to Get the Most from Sales Analytics

Data and metrics are key for telling you where you've been... and where you're headed. Join us for an action-packed...

Administration Excellence: Setting Up Salesforce CRM for Sales Success

Get ready... 'cause we've got admin best practices galore! Hear from a panel of experts, including our own Salesforce CRM...

Secrets of the Big Guns: Sales Leadership Panel

Join successful sales leaders for an open discussion on how to drive top-line growth with Salesforce CRM...

Worry Less About Making Your Number

Learn how companies are using Right90 Sales Forecasting to drive better results. Missing a few forecasts can land...

Unleash the Power of Performance with a Compensation Center of Excellence

In this session, Xactly will explore how organizations are leveraging a "center of excellence" methodology to increase

Aligning Sales and Marketing

In an ideal situation, Marketing and Sales would operate hand-in-hand, yet oftentimes these two departments are at odds...

BlackBerry: the Salesforce CRM Mobile Essentials

The guide to using your BlackBerry environment and Salesforce CRM Mobile. Features customer experts and best practices...

Transform Sales Performance with Incentive Mgmt, Commission Reporting & Analytic

Join this session to learn why Incentra adopted Sales Performance Management to boost sales performance...

Find Quality Sales Leads - Now

Finding the right buyers quickly and efficiently is always a challenge. Online tools to profile the best customers and identify...

How Salesforce.com Uses Salesforce CRM for Pipeline Management

Want to get some new ideas for running your sales organization? Join us to learn from salesforce.com's own...

Account Planning Excellence: Winning Over Strategic Customers

Got big dreams of even bigger customers? Join this session to hear about practices for identifying, targeting, and enabling...

Armed to Win: Empowering Reps with Your Best Sales Tools

"I am overwhelmed with all the sales and product documentation thrown at me. I can't keep up with what's relevant...

Sell More, Sell Faster with Integrated On-Demand Sales Quoting Tools

We’ve examined the sales processes at hundreds of companies and found that sales reps and channel partners spend...

Sales Collaboration and Networking: Your Key to Sales Success

Want to learn how your sales reps can collaborate more effectively and leverage their contacts and expertise so everyone...

Dashboard Excellence: Steering Your Business with Executive Dashboards

Dashboards can be the most powerful tools to help you run your sales business. Join this session to see exactly how sales...

Forecasting for Small and Midsized Businesses

Who couldn't use a little more accuracy and simplicity in forecasting? Small and midsized business customers know well...

Take Back Your Weekends! Super Powers for Sales Operations

Need super powers to stay on top of reporting demands from sales and reclaim your weekends? Become a superhero...

ADP Uses Advanced Analytics to Improve Sales Reporting for Major Accounts

ADP delivered centralized, on-demand reporting and analytics to their highly motivated sales organization. Darrin Farnsworth...

Mobile Sales Excellence: Success for the Road Warrior

Do you have everything in place to equip your field sales force for success? This session will show you how to make...

Hands-On: Building Dashboards to Drive Revenue

Ready to boost the effectiveness and impact of your business metrics? Try real-time advanced reporting!..

Make Your Customers Part of Your Sales Force

Want to transform your best customers and employees into your best salespeople? With the right tools, enthusiastic...

Product Roadmap: Sneak Peek into the Future

What's in store for Salesforce CRM? Here's your chance to find out! This session features insight...

Aligning the Stars: Sales Success with the Force Platform AppExchange

How can you get even more value out of Salesforce CRM to fully optimize your sales business? Join us...

Sales Office 2.0: Sales Productivity from Google Apps or Outlook Integration

Sales productivity relies on a smooth integration between your day-to-day office productivity tools. Join us to hear powerful...

Dynamic Pipeline Management: Growing Revenue in Today's Economy

We're gettin' down and dirty with dynamic pipeline management! Join us for a sales executive panel discussion to learn...

Getting Started with Salesforce for Google Apps

Running a business successfully is hard… but having the right tools makes it much easier. Join us to learn about how...

The Real ROI Story: Red Hat Sales Transformation

Red Hat embarked on a journey to leverage Salesforce by utilizing a unique ROI-driven approach. With market trends...

Bringing Web 2.0 to the Channel

Is your channel Web 2.0 ready? The channel as we know it is changing, and new technologies are making new levels...

Empowering Your Channel Through Partner-to-Partner Collaboration

Come hear how Avaya empowers its partners to be successful through partner-to-partner collaboration. Avaya leverages...

How to Build Your Own Salesforce CRM Partner Network

Imagine if the companies you work with every day were also using Salesforce CRM and you were connected through...

Best Practices in Channel Lead Distribution

Leads are only as good as their quality and timeliness. But how do you get the right ones into the hands of the right partners quickly?..

Joint Selling With Partners Using Salesforce CRM

Dell's Channel: What A Difference A Year Makes

Want to learn firsthand what it takes to transform your channel? Attend this session and hear Greg Davis, Dell's VP...

Getting Your Message out with Salesforce CRM Content for Partners

Imagine how productive and effective your partners could be if the right product and sales tools were at their fingertips...

Launch a Channel Training & Certification Program that Builds Success & Revenue

Learn how Dell is using NetExam to rollout a global partner training program in 30 languages to over 100 countries in record time...

Hands-On: Salesforce to Salesforce

Would you like to instantly connect and exchange data with partners via Salesforce? Learn how Salesforce to Salesforce...

Hands-On: Partner Relationship Management

Get the most out of your indirect channels! Empower your partners with Salesforce CRM data and ensure their success...

Salesforce CRM Partner Networks Roadmap

What's new? What's next? This session reviews top customer feature requests for Salesforce CRM Partner Networks...

Real time SAPSalesforce.com Integration Is Here

Looking for a convenient point-and-click integration solution to provide real time integration with SAP? From synchronizing...

Transforming IT Success with Agile Development Processes

Agile development methodologies are transforming the way that companies develop applications and deliver on projects...

SaaS Insider: Maximize the Value of Salesforce CRM with Rapid ERP Integration

How can your sales and support teams gain a real-time consolidated view of critical order, invoice, and shipment data...

Iteration Nation:A Revolutionary Approach for IT Success with SaaS Applications

It's a new world out there. The business demands innovation NOW. IT has jumped on the 'Cloud' but how do you manage...

Security: There Is No Finish Line on Security

There is no finish line to building the right security, and we recognize that our own customers' security is the foundation...

Building Apps in the Cloud with Force.com

Enterprise 2.0: Transform Your Organization

Learn how enterprises are adapting Web 2.0 innovations such as social media, social networking, enterprise mashups...

Chief Innovation Officer Roundtable

Join us for a discussion with top IT thought leaders on how to maximize the value of the Force Platform for your...

Driving Business Impact with Corporate Social Responsibility (CSR)

Demystifying Integration

On-premise and cloud computing integration is your business opportunity. This case study shows how in just 4 days Magic Software...

Develop Your Build and Buy Strategy with the Force Platform and AppExchange

Virtually every IT organization has faced the buy-versus-build decision. Join us for an in-depth panel discussion as customers...

Put Your ERP Data to Work! Salesforce Best Practices for ERP Integration Success

Integration in a Web 2.0 world should be the least of your implementation challenges. Let us explain Web services and ERP...

Innovation and Profit: How On-Demand Computing Can Change Your Business

On-demand computing offers tons of cost and productivity benefits, but can it really change your business? Appirio offers...

Clear the Cloud: Should Your Organization Leverage Cloud Services?

Cloud services are here. But how will your organization leverage them and which cloud should you "ride"?..

Transforming Your Business with the Cloud

Is it possible to run an entire business in the cloud? Salesforce.com, Google, and other leading companies are living proof...

Building an Organization to Reap the Benefits of the Cloud

Discover the organizational and process changes necessary to take advantage of the cloud. Join us to hear what the earliest...

The On-Demand Ecosystem: Beyond CRM

On-demand applications are exploding beyond CRM into finance, HR, marketing automation, project management, manufacturing...

Harness Customers and Employees for Innovation with Salesforce Ideas

Invigorate innovation by harnessing the ideas and insights of your customers, employees and other communities that...

Governance and Compliance

SOX, HIPAA, privacy, national, local, and regional legal regimes -- the list of requirements and challenges is almost limitless...

Extend Force Platform Applications with Google APIs

With Google Apps integrated with the Force Platform, it's now easier than ever for developers to build innovative applications...

Building a Business on the Force Platform and Google Apps

The integration of Google Apps and the Force Platform means new commercial opportunities for solution providers...

Gmail and Google Calendar for Your Business

Gmail and Google Calendar for my business? You bet, and it's pure heaven! Join us to learn the benefits and basics of running...

Enterprise IT Strategy for the Cloud

The promise of cloud computing provides huge opportunities for business, but there are many IT realities, especially...

Software-as-a-Service: Liberty Mutuals Roadmap for CRM Success

Looking for more than mere implementation? Join Liberty Mutual business and technology leaders for a deep-dive look...

Seagate: Managing The Global Business With Salesforce CRM

Seagate is a global leader in advanced digital storage solutions for the on-demand world. To deliver on its brand promise...

The SaaS Revolution in Customer Service and Support

The biggest challenge faced by most customer service organizations is the ability to continually innovate their business...

Get Your Head in the Mobile Cloud: Salesforce for Mobile Services

Today’s work force includes a variety of mobile workers, from sales executives to field service, all of whom require different...

Running a World-Class B2C Call Center with Salesforce CRM Customer Service & Support

Join us to learn how great B2C companies are delivering world-class customer service to thousands of customers...

Hands-On: Help Customers to Help Themselves with the Customer Portal

With the Salesforce CRM Customer Portal, your customers get to choose when and how they want to interact with...

Delivering SaaS to Field Service

Salesforce Knowledge: The Power of the Right Answer

Your agents and customers want answers fast. But it's not always easy to find the right one, especially if you have to search...

Maximizing Agent Productivity

In complex service environments, agents must access critical information from multiple sources. Historically, agents...

Service & Support Roadmap

In today's fast-moving world, providing world-class customer service and support is an evolving challenge for companies...

Self-Service as a Destination

There's no doubt that self-service provides a lower-cost option for service delivery. Companies have to look beyond...

Projecting Big at a Smaller Company

The Internet is providing an opportunity for companies to extend their reach and their relationship with customers...

Hands-On: Building Dashboards to Drive Agent Productivity

Looking to make your call center more efficient while achieving the highest levels of customer satisfaction?..

Roundtable with the Service and Support Pros

Come armed with your toughest questions for salesforce.com's in-house service and support experts. Learn best practices...

It's Time for a Chat

Every customer interaction is an opportunity to strengthen loyalty. Companies have long understood the benefits of integrating...

Salesforce CRM Call Center for Outbound Telesales and Telemarketing

Many organizations are using Salesforce CRM Call Center for telesales and telemarketing agents. Join this session to hear...

How Responsive Can Customer Service Become?

Salesforce CRM lets you be more responsive in service delivery and innovate your service delivery processes faster...

Service and Support: As a Smaller Company, Where Do I Start?

Just starting out with Salesforce CRM Customer Service & Support? Want to know the killer features that most users...

One Year Later: The Benefits of Go-Live

There is no more exciting time for a company than finally going live with a new customer service and support solution...

Service & Support Roadmap

In today's fast-moving world, providing world-class customer service and support is an evolving challenge for companies...

Using Salesforce CRM to Support Global Learning & Talent Development

Deloitte Global Learning & Talent Development supports the learning needs of over 150,000 professionals around the world...

Force Platform: State of the Union

The annual Platform State of the Union provides an essential update on the vision and direction of the Force Platform...

Look Ma! No Code! Build Powerful Force Platform Apps Without Programming

The Force Platform lets you build powerful apps without programming. This session covers essential Force Platform features...

Building Smarter Apps Using Formulas

If you know how to use Excel, you'll be able to add logic to your Force Platform applications. This session will cover ways...

Making the Force Platform Work for You: Using Workflow to Add App Automation

Replace manual tasks with the automated capabilities of the Force Platform's workflow engine to support approval...

Beyond S-Controls: Learn to Use Visualforce in Your Force Platform Apps

If you're familiar with S-controls and want to know why Visualforce is so much more compelling, then this session is for you!..

Unlocking the Value from Your Data with Reporting and Analytics

Your data is your most precious resource, but are you taking full advantage of it? This session will go through some...

Hands-On: Building Your First Force Platform Application

You don't need to be a programmer to build applications! Join us to get hands-on training on how to develop...

Apex Deep Dive: Advanced Apex Techniques

Extend your knowledge of Apex and learn new tips and tricks to optimize your use of the latest Force.com features...

Extend Force Platform Applications with Google APIs

With Google Apps integrated with the Force Platform, it's now easier than ever for developers to build innovative applications...

Hands-On: New Force Platform Technology

Get hands-on with the latest Force Platform technology to be announced...

Visualforce Controllers & Components: Building Reusable UI Building Blocks

One of the newest features of Visualforce is the ability to customize and componentize common UI elements and easily...

Hands-On: New Force Platform Technology

Get hands-on with the latest Force Platform technology to be announced...

New Force Platform Technology

Learn how to extend your applications with the latest Force Platform technology to be announced...

Apex Test Coverage Best Practices

What is Apex test coverage and how does it impact how you deploy high-quality apps on the Force Platform?..

Hands-On: Exercising the Force Platform API

Need to integrate your Salesforce CRM app with a Web service or legacy system? No problem. Get hands-on practice...

Force Platform Extreme UI: Using Adobe AIR and Flex to Make Your Apps *Bling*

Looking to build Force Platform apps with rich user experiences? Join us to learn how to use the Force Platform Toolkit...

Hands-On: Introduction to Visualforce Pages

Visualforce is here! Are you ready to take full advantage of this new technology to build any user interface for any device?..

Force Platform API Deep Dive

Extend your knowledge of the Force Platform API and Web services capabilities. Come hear best (and worst)...

Hands-On: Creating Wizards with Visualforce

Enrich your app’s user experience with wizards. Combine your knowledge of Visualforce markup and controllers to create...

Building Killer Force Platform Apps for Mobile Devices

How do you build enterprise applications for the hottest mobile devices in the market? Join salesforce.com's Mobile team...

Elevate Your Force Platform Apps with the Google Visualization API

Looking to bring the power of social networking to your Force Platform apps? Attend this session to learn how to integrate...

Force Platform: State of the Union

The annual Platform State of the Union provides an essential update on the vision and direction of the Force Platform...

Hands-On: Building Your First Force Platform Application

You don't need to be a programmer to build applications! Join us to get hands-on training on how to develop...

Getting Started with the New Force Platform Technology

Learn how to get started with the latest Force Platform technology to be announced...

Anatomy and Framework of a Force Platform App

The Force Platform features that allow you to build apps declaratively and without code are a key part of providing the productivity...

Building and Deploying Production-Quality Applications Using the Force Platform

Making extensive changes to Salesforce CRM? Building new applications? You may not want to make changes directly...

Coding the Cloud: An Introduction to Apex

Learn to extend the logic of your Force Platform apps using Apex, the world's first programming language for cloud computing...

Hands-On: Apex Code

Ready to add more sophisticated logic and user interfaces to your Salesforce CRM and Force Platform apps? Then get...

Build Any UI for Any App Using Visualforce

Learn how to use the latest Force Platform innovation, Visualforce, to build any UI for any application. This technical...

Using the Force Platform API for Enterprise SOA and Integration

The Force Platform and popular Force Platform Web Services API make the concepts of SOA real by making it easy to create...

Hands-On: New Force Platform Technology

Get hands-on with the latest Force Platform technology to be announced.

Building Secure Applications on the Force Platform

Learn how to build secure applications that are developed or integrated using the Force Platform...

Development as a Service: Building and Deploying Apps in the Cloud

The Force Platform makes it easy to develop and deploy powerful apps in the cloud. Learn how to use the latest set of tools...

Enhancing Your Force Platform Apps with Google Geo & Maps APIs

You've seen basic Google Maps mashups, but did you know there are new API capabilities that support Flash-based maps...

Hands-On: Introduction to Visualforce Pages

Visualforce is here! Are you ready to take full advantage of this new technology to build any user interface for any device?..

Behind-the-Scenes at Salesforce.com R&D: How We Deliver 3 Major Releases a Year

What does it take to consistently deploy major releases to 1+ million users several times a year?...

Behind-the-Scenes at Salesforce.com R&D: Powering 150 Million Transactions a Day

Building for Better Usability: Best Practices from Salesforce.com's UE Team

What does it take to build highly usable Web applications? Hear directly from the salesforce.com User Experience team...

Meet the Force Platform Development Team

Meet the core architects and development team behind the Force Platform. Hear directly from Steve Fisher, SVP Platform...

7 Secrets to SaaS Startup Success

So you want to start a SaaS company, but don't know how to begin? Running a SaaS company isn't like running a traditional...

Multitenant Magic: Under the Covers of the Force Platform Data Architecture

The Fastest Path to SaaS Success: Become a Force Platform ISV Partner

Build your SaaS company on the same technologies that power salesforce.com's industry-leading applications...

SaaS Finance 101: Creating a Financial Plan for Your Force Platform Startup

Looking to build a business plan for your SaaS company, but don't know how to create the right financial model?..

Building Force Platform Native Apps for Commercial Distribution

Learn how to accelerate the development and distribution of your SaaS applications to the world's largest ecosystem...

Managing Application Licensing and Distribution on the Force Platform

Learn how the Force Platform can help you manage the commercial licensing and distribution of your SaaS applications...

Building a Business on the Force Platform and Google Apps

The integration of Google Apps and the Force Platform means new commercial opportunities for solution providers...

Salesforce CRM in the Communications Industries

This is the Dreamforce kickoff for the communications industries (telecom and cable). Join us to learn about how...

The Customer Service Imperative in the Communications Industries

Telecom and cable companies are adopting our Salesforce CRM Customer Service & Support product to improve...

Success Spotlight: Driving Organizational Productivity with Salesforce CRM

Managing Channel Partners in the Communications Industry

A Tale of 3 Teams: Get the Right Resources on Your Communications Implementation

Deploying Salesforce CRM within a large communications organization requires careful attention to the...

Your Business in the Cloud with Mobile

In the communications business, it's always a mix of different products and services that need to be managed and run across...

Panel: Asset Managers and How They Power Their Businesses with Salesforce CRM

Join a select panel of asset managers, mutual funds, hedge funds, private equity, and venture capital firms for a conversation...

Beyond Phase One Planning Multi-Phase Wealth Management Deployments

Phase I is under your belt and you have high hopes for future phases, but where do you begin? This session will cover...

Taking Carrier Distribution Management to a New Level

We know you insurance carriers are focused on the ability to distribute your products to the market through intermediaries...

The Blowfish Effect: Running Your Whole Business on Demand

Attend this session to see how firms are running their whole business in the cloud, leveraging multiple applications and...

Enhancing Cross-Selling in Banking

This panel discussion will cover the ever-important and often-elusive business process of referrals and cross-selling in banking...

Best Practices: Insurance Intermediaries

Hear from big brokers as well as midsize and small agencies that leverage Salesforce CRM in their insurance business...

Next-Generation Architecture for High-Tech - 100% Cloud and Open Source

The pace of business is placing enormous pressure on CIOs. To gain and retain competitive advantage, high-tech executives...

Service & Support Best Practices in High-Tech

Ready to bring your service and support operations to the new millennium? Attend this customer panel to learn...

High-Tech Best Practices and Strategy Panel

Join us to hear high-tech customers share their own firsthand experiences with Salesforce CRM. Learn several unique...

High-Tech Manufacturing: A New Platform for Success

Find out how software as a service (SaaS) can provide semiconductor and hardware manufacturers low-cost, low-risk...

Salesforce CRM Partner Networks: Best Practices in High-Tech

Attend this customer panel to learn how high-tech leaders have used Salesforce CRM Partner Networks to maximize...

Driving Success with Collaboration

Our high-tech customers are taking success to another level through the strategic use of Salesforce CRM Content...

Implementing a Closed Loop Process for Innovation

Many companies have a scalable process for generating leads and managing opportunities, but how do you track...

Ad Sales Best Practices

In the competitive, fast-changing global media industry, managing client relationships has never been more important...

Newspaper 2.0 -- Innovation to Drive Change

The newspaper business is rapidly evolving. Although the Internet has introduced a new breed of competitors, it has also...

The Media CIO: Delivering CRM in the Enterprise

How do you drive an efficient enterprise strategy while still providing your individual businesses with the necessary amount...

Driving ROI: Take it from Broadcast, It Starts with a Vision

1-2-3 and ACTION! Learn how leading broadcast companies started with a vision to drive ROI in their organizations...

Driving Adoption: It's a Team Effort for IT and the Business

Driving change is a team effort. You can’t simply hope that employees will magically embrace a new business regime...

Using the Force Platform to Build Apps for Your Media Organization

Why won't the other kids program with me anymore? Did you ever imagine that building new applications in your media...

Service & Support in the Media Industry

Customer loyalty is top of mind to today's media organizations. New media companies require ways to scale their support...

The Platform to Change the World

Increasingly, society turns to social change organizations to address some of the world's most pressing challenges...

Hands-On: Automation for Social Change Organizations

Why spend precious time manually assigning tasks, sending emails, and updating your records when Salesforce CRM...

SaaS for the 21st Century Educational Institution

The rumors are true: Software as a service is revolutionizing the education space. Why do many people believe that...

Connect with the Community

There's a world of resources and functionality available to help nonprofit and education organizations maximize...

Public Sector Innovation Through Cloud Computing

Government agencies are leveraging the power of cloud computing to drive innovation and accomplish their mission...

More Than the Bottom Line: Measuring Your Impact

Do you need to measure more than just one bottom line? Do you need to understand your organization’s impact in terms...

So Many Apps, So Little Time

Get ready: We're unlocking powerful ways your nonprofit/institution can extend its use of the Force.com platform using...

Unleash the Power of the Force Platform

How do you use standard functionality within Salesforce CRM that you're not using today? We'll showcase best practices...

Pardon the Interruption

Discussion of the top 10 trends in IT impacting business, with specific focus on SaaS and cloud computing.

View from the Cloud—Salesforce.com Enterprise Strategy

Cloudsourcing—Putting The Cloud to Work in Your Business

Ideas Everywhere—Generating Mass Innovation

Marc Benioff and Michael Dell in Conversation with David Kirkpatrick

Best Practice Webinar: Channel Partner Collaboration

In this webinar you have the chance to hear Peter Andrews, President of Dreambuilder Investments, explain how he grew his business by streamlining channel partner processes—with Salesforce Partner Portal, the easy to use and customize software-as-a-service solution.

Salesforce Mobile Webinar Series

Every month brings us a new Salesforce Mobile featured webinar in addition to our regularly scheduled training sessions. Check here to see dates & times.

Secrets of Search Marketing Success

Learn how to leverage your website, design landing pages that convert your leads, select keywords that drive traffic to your site, write compelling ad copy to bring leads in, and see demonstrated return on investment.

Best Practice Workshop - Getting Started

This best practice workshop focuses on topics including determining company objectives, customizing Salesforce, strategies for introducing users to Salesforce, and understanding the help resources available. 

Best Practice Workshop - Marketing

This best practice workshop focuses on topics including generating high quality leads, tracking leads throughout the sales cycle, leveraging opportunities in your customer base, and maintaining a consistent corporate message.

Best Practice Workshop - Sales

Best Practice Workshop - Support