Get a sneak peak at how salesforce.com used Apex Code to build our new quote-to-order process. You won"t believe how much insight this session will add, and you"ll leave with plenty of tips, tricks, and best practices.

Daily Best Practices Workshops exclusively for salesforce.com customers. These sessions are meant to be interactive, so come prepared to participate; ask questions and share your success stories.

Customer-centricity is defined as creating a shift from an inward focus on optimization to an outward focus on what matters most to your customers and what will ensure a productive long-term partnership. This daunting shift often requires a change in mindset or structure. Come learn how real salesforce.com customers have successfully created a customer-centric enterprise to drive sales and operational results.

CRM process overview slide.

Growth requires selling more than one product to the market. Join us to see how salesforce.com and several of our customers are making the transition from one product to a broad portfolio of offerings. You"ll leave with the know-how to do the same thing at your company.

Discover how salesforce.com uses Salesforce to measure and motivate its own sales team. This session reveals our secrets for measuring, reporting, and managing a world-class sales organization. Understand how salesforce.com managers and executives access and use information and metrics to make both strategic and unplanned decisions that drive sales success.

You can find out more about the sales tools built into Salesforce by visiting the Sales Management area under the Salesforce SFA product overview. Salesforce.com - the world's favorite CRM Software as a Service. Sales Performance Management automates all aspects of administering, tracking, reporting and analyzing sales performance. SPM systems include functionality for incentive compensation management, quota and territory management. This breakout session will explore strategies to motivate sales and other variably paid personnel to sell more effectively and align performance to corporate goals.

Connect Outlook 3.0 is coming, and with it comes a host of exciting new capabilities and enhancements. Join pilot customers and salesforce.com product management for a detailed walk-through of how to drive your sales team's productivity with this innovative new product.

The Sales Process Map provides an overview of how to generate leads, optimize your lead flow, and close more business. You can customize it to fit your business process and use it as a training tool.

Join sales leaders for a frank and in-depth discussion on how to drive top-line growth with Salesforce. We"ll have salesforce.com"s own president of sales on hand to answer questions and offer advice.

As a small business, you pride yourself on great, personalized service. So why are you still using Excel spreadsheets or sticky notes to manage customer service? Join our panel of successful small- and medium-sized businesses as they talk about how they've used Salesforce Service & Support to deliver white-glove customer service.

Don't have money to burn on consultants, but still need to increase your sales effectiveness? Join us as the experts at salesforce.com and various partners share secrets from some of the best sales teams around. They show you firsthand how you to use Salesforce to increase sales in your small business.

Customers gravitate towards businesses they find credible; this impression is based on visits to your Web site, emails received, and the customer support experience. Learn how you can use Salesforce to give your company the appearance of a much larger organization. We'll go beyond brochureware and show you tangible examples of features you can implement to achieve "the Blowfish Effect."

What do the world's most effective salespeople and sales managers do that you don't? What if your reps knew how to ask the right questions and differentiate themselves from the competition? Come hear sales guru Barry Rhein, salesforce.com's own sales trainer, describe how he transforms the way sales organizations sell and compete.