Sample Email Templates

Response to a Customer Support Inquiry with Solution Included

Hi {!Contact_FirstName},

Thanks for taking the time to join me in the {!User_Company} presentation today. We learned a great deal about your goals, and I hope you saw how our solution helps you achieve them.

Please let me know if you have any concerns or general feedback related to compatibility of your needs and our service. I would be happy to schedule a follow-up session with anyone that has additional or more involved questions.

Thanks again for your time -- As always, I am here to help with your evaluation in any way I can. I hope to see {!Account_Name} join on our community of successful customers soon.

All the best,

{!User_FullName}
{!User_Title}
{!User_Company}
{!User_Phone}
_____________________________________________________________________________________________________________________________________________

Last Attempt to Contact

Hi {!Lead_FirstName}, I have been trying to get in touch with you for an update on your evaluation of solutions. I have not had much luck, so unless I hear otherwise, I will assume you have decided not to move forward with our service.

Let me know if there is anything further I can do. If there is someone else in your organization responsible for this evaluation, please forward this email along -- or let me know and I will follow up accordingly.

Best regards,

{!User_FullName}
{!User_Title}
{!User_Company}
{!User_Phone}
__________________________________________________________________________________________________________________________________________

Reconnect Email

Hi {!Contact_FirstName}, It has been a while since we last spoke, but I wanted to reconnect and see if your internal business situation and tools have changed in the recent past.

We have had a busy couple of months here, highlighted by a few particulars:
{!User_Company} is helping customers worldwide lower costs, increase efficiency, and get ahead. May I ask if you have moved forward with another industry solution? If another person would be more appropriate for this discussion, please refer me to him or her.

Thanks,

{!User_FullName}
{!User_Title}
{!User_Company}
{!User_Phone}
______________________________________________________________________________________________________________________________________________

Check In Email

Hi {!Lead_FirstName}, Just checking in to find out where [INSERT INDUSRTY] stands on your priority list. I would like to speak with you briefly about your business needs -- let me know when you have a few minutes to talk, and I can schedule some time accordingly.

As always, please contact me with any questions you have.

Thanks,

{!User_FullName}
{!User_Title}
{!User_Company}
{!User_Phone}
______________________________________________________________________________________________________________________________________________

Presentation Thank You

Hi {!Contact_FirstName},

Thanks for taking the time to join me in the {!User_Company} presentation today. We learned a great deal about your goals, and I hope you saw how our solution helps you achieve them.

Please let me know if you have any concerns or general feedback related to compatibility of your needs and our service. I would be happy to schedule a follow-up session with anyone that has additional or more involved questions.

Thanks again for your time -- As always, I am here to help with your evaluation in any way I can. I hope to see {!Account_Name} join on our community of successful customers soon.

All the best,

{!User_FullName}
{!User_Title}
{!User_Company}
{!User_Phone}
______________________________________________________________________________________________________________________________________________

Prospecting into a Warm Account

Hi {!Contact_FirstName},

You recently spoke with a colleague of mine, and I thought I would drop you a quick note to introduce myself. I am the {!User_Company} Account Executive responsible for helping {!Account_Name} evaluate our solution.

I would appreciate the opportunity to learn more about {!Account_Name} and discuss ways we can leverage our product to meet your needs. I am also happy to provide a custom demonstration based on your business processes. Just let me know a convenient time for a preliminary needs analysis, and I will call you then.

Best regards,

{!User_FullName}
{!User_Title}
{!User_Company}
{!User_Phone}
 ______________________________________________________________________________________________________________________________________________

Prospecting Email into a Cold Account

Hi {!Contact_FirstName},

I am doing some research on {!Account_Name} to determine if your company would benefit from a state-of-the-art solution from {!User_Company}.

{!User_Company} is an established industry leader -- and more than half our customers are businesses like yours. An ideal fit for your strengthening market, our cost-effective solution helps you:

Our technology is proven, our leadership position has been established, and our customers are happy.

I would like to schedule a short conversation with you to discuss these points. Please let me know if you are the right person to speak with -- or if you feel this time would be better spent elsewhere.

Thanks for your time -- I will follow-up with you shortly.

{!User_FullName}
{!User_Title}
{!User_Company}
{!User_Phone}