Introduction to Salesforce CTI

Salesforce.com’s Call Center Edition enables an organization to integrate their telephony solution to Salesforce.com to perform routine call center functions such as screen pops, call transfers, outbound dialing etc. Salesforce.com provides a toolkit to partners such as Cisco, Genesys, Envox, and Skype allowing those partners to build a seamless CTI interface within the Salesforce.com web experience.

Download An Introduction to Salesforce CTI