This presentation will highlight key aspects to the Customer Portal including 24/7 service at lower cost, Web 2.0 self-service experience, building a loyal online community, and adapting quickly to customer needs .

Tips on utlizing the Salesforce portals which allow your customers to resolve their inquiries 24/7 without contacting a customer service representative.

We're making exciting changes to the Self-Service Portal! Come see how easy it is to extend your portal beyond traditional customer service processes by leveraging the power of the AppExchange. Learn how the collaborative nature of this easily configurable portal will allow your customers to interact with each other and share knowledge.

Administrators can grant portal access to individuals (“person” accounts) and provide them with best-in-class, 24/7 self-service.

A guide to help you implement the Customer Portal which enables you to fully exploit the capabilities of the Web as the ideal channel to deliver superior.

This guide outlines the necessary steps to set up and use Self-Service.

The customer portal enables you to fully exploit the capabilities of the Web as the ideal channel to deliver superior self-service while at the same lowering the cost of serving your customers.

Elevate the self-service experience with the next generation Salesforce Customer Portal. In this session, learn how the Customer Portal revolutionizes self-service by offering a personalized online experience using multiple portals and profiles, enables entirely new self-service processes with custom objects and mashups and allows unlimited customization using the salesforce platform.