How would you like to jumpstart your Salesforce Service & Support implementation? Join our panel of customers and experts as they talk about how they rolled Service & Support out in record time, how they integrated with other enterprise systems, and how they trained their agents.
Ever wonder how salesforce.com uses Salesforce Service & Support for success? Join our premier support managers as they share their top five tips on how they use our own app to deliver customer success. Leave with the very latest tips, tricks, and best practices.
CRM technology plays a critical role in every customer service and support environment. In this session, we review the common challenges facing global on-demand support organizations and the key indicators of support performance and customer satisfaction. Get a firsthand look at the solutions salesforce.com has implemented using our Service & Support applications.
The rules of customer service are evolving, and individual customers have more power than ever before. With the increasing popularity of blogs, Web 2.0 sites, and online communities, every voice can now be heard... And that means your company’s brand can be destroyed with a single click. At the front lines of the battle for customer loyalty, your service and support department must constantly innovate in order to stay ahead of customers’ ever-increasing expectations. Join us to see how are the most innovative companies respond to this.
Your customers want access to knowledgeable service staff and speedy resolution to their service issues. And your prospects want to talk to someone before they buy: In recent surveys, 41 percent of online users said access to live chat is important in their purchasing process. Attend this session to find out how to can improve customer satisfaction, reduce costs, and increase sales by implementing a live chat solution that is integrated with Salesforce Service & Support.
Just starting out with Salesforce Service & Support? Want to know the killer features that most users overlook? Looking to make sure you start your Service and Support project on the best path for success? Join our Service & Support customers and experts as they give you insights and lessons learned from the implementation of their solution. Learn about the must-use features of Service & Support, and what key project steps to include in your project plan.
The Service and Support Process Map illustrates how support requests flow through Salesforce from capture through to case resolution.
What does the future hold for Salesforce Service & Support? Join our product managers as they reveal where the application is headed -- and how it can empower you to build your community of loyal customers.
Come armed with your toughest questions for salesforce.com's in-house service and support experts. Learn best practices from Salesforce professionals that know the application inside and out, and discuss solutions to the most frequently asked questions presented to the salesforce.com community.
Even the best contact center technologies will be limited in their ability to enhance the customer experience unless the underlying processes have been designed to support a companys strategy. Saaspoint provides business process best practices that can easily be deployed with Salesforce Call Center, to turn contact centers from a cost center into a competitive advantage. Saaspoint will also show how their new Mobile Field Scheduler can extend your existing solution to quickly assign work orders to your field service reps using salesforce mobile and text messaging.
