Customization Overview
When you sign on with Salesforce CRM, it's ready to use as is. But you can also easily modify (customize) the application so it's a good fit for your business and your users. In fact, the more you customize it to suit your specific users, the more comfortable they're likely to be. Customization can do great things to boost your adoption rates.
You can customize many different Salesforce CRM components; however, most customers customize the following 3 things and set up Lead functionality:
