Our Community site covers topics such as Executive Sponsorship, Adoption, Business Processes, Product Roadmap, and General Best Practices since these topics are just as important to a successful Salesforce CRM implementation as the technical configuration of the application.

Of course, a successful implementation is more than just a nicely built application. Topics such as Executive Sponsorship, Adoption, Business Processes, Product Roadmap, and General Best Practices are just as important to a successful Salesforce CRM implementation. For that reason, we’v e built a site you can use to view, post, and share your thoughts on these topics. In this chapter, we’ll do an in-depth walk-through of the Community site, which is organized into the following tabs: