Welcome to salesforce.com!  We’re delighted to have you as a new customer and want to welcome you to a community of more than one million subscribers. This new customer orientation webinar is designed to give you a step-by-step introduction to all the available resources essential to a successful implementation.

Please consider the time spent viewing and listening to the webinar as training.  It has been designed as a practical tutorial on how to navigate our Community Site for Best Practices and how, where and when to get the help you need. If you are still in the process of evaluating software-as-service and platform-as-a-service functionality, our main website (www.salesforce.com) has a wide array of product resources and demonstrations.

This New Customer Orientation Webinar consists of 5 chapters - each about 10 minutes long - and designed to be listened to in any order.

1. Salesforce.com Overview : An overview of the main salesforce.com website and how to navigate to the non-marketing content we think is most helpful to you as a new customer such as Events, Services and Partners.

2. Customer Success Resources : An orientation of the Community website (the site you are on now), how to find the information you are looking for, how to leverage other customers best practices, how to join User Groups and where to go to get your questions answered.

3. Technical, Developer, and Implementation Help : A step-by-step review of how to get technical, developer and implementation help, who to call/ email, and what your technical help options are for the particular issue you are trying to solve.

4. Getting Started : A review of self-implementation resources in the Getting Started section of the Community site and how to navigate the self-implementation steps depending upon where you are in your implementation life cycle.

5. Driving Value from your Investment : Suggestions on how to get the most from your investment in a CRM appplication or platform by using the “The 7 Domains of Success” methodology to drive a positive ROI.

Thanks again for your business and welcome to the community!