Customer Administration

Simplify Administration by Letting Customers Manage Their Users

• Let customers manage their users without administrators
• Keep customers’ user data up to date

Managing complex customer relationships in a B2B environment can be extremely time-consuming as administrators try to track who is in or out. Plus, this effort is often a manual process that isn’t strategic to your business. Without having correct information on your customers, you can’t accurately scale programs and service offerings. With customer administration in Spring ’09, your customers can add, activate, and deactivate their users as needed. That means they always have access to correct user data and the time to focus on developing successful relationships with your customers.

Note: This feature is not enabled by default for Salesforce CRM Customer Portal customers. User profiles must be configured to grant users the permission to manage users.

(Available for Enterprise and Unlimited editions, Custom Portal only)

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Additional Resources:

• Release Notes

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