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IdeaExchange popular submission
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IdeaExchange popular submissionCTI Support for Firefox Browser
Leverage What Your Organization Knows About Similar Opportunities
- Enable CTI Toolkit functionality in the Firefox browser
With Spring ’09, you have more flexibility in selecting browsers for your Call Center agents with CTI support for the Firefox browser. Managing different types of agents—such as home-sourced, outsourced, or in-sourced—requires adapting to different agent models and requirements quickly.
Note: Not automatically visible. Feature is enabled, but requires some setup.
(Available for Professional, Enterprise and Unlimited editions)
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