Cases for Partners

Allow Channel Partners to Log Support Cases

• Let channel partners log support cases in the partner portal
• Let channel partners self-service support cases with access to a solution database

Improve partner satisfaction and success by letting partners log support cases via the Partner Portal. Channel operations managers can use the powerful Salesforce CRM Customer Service & Support application to manage all their partner support issues. Facilitate resolving service issues by letting partners search the solution database for solutions to common channel program issues.

(Available for Enterprise and Unlimited editions)

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Additional Resources:

• Release Notes
• IdeaExchange Idea

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