Partner Portal for Service Partners
Grant Partner Portal Access to Your Channel Service Partners
- Let third-party channel service partners resolve your customer cases through the Partner Portal
- Keep internal and external service reps on the same page
- Provide a cost-effective service solution to third-party service providers
With Spring ’09, you can easily outsource service management by allowing third-party service reps to manage customer cases via the Partner Portal. Service partners can do everything they need to resolve customer support issues: search the solution database, disposition cases, make case comments, and run reports. The Salesforce CRM Partner Portal now offers a powerful and affordable solution for your service partners.
- Create, edit, and update cases Let partner users create, edit, and update cases.
- Search and attach solutions Partner users can search for solutions and attach them to cases directly within the Partner Portal.
- Reports for channel service partners Service partners can run reports on all outstanding cases assigned to or created by them.
Additional Resources:
