Advanced Case Workflow

Deliver faster service to your customers

In Summer ’09, we enhanced workflow functionality on cases so you can deliver even faster service. In addition to automatically updating fields based on a change in case comments, you can fire off an email alert so the right person is immediately notified.

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Note: All standard workflow profile and access controls apply. Automatically visible to users with workflow admin access.

(Available in Developer, Enterprise and Unlimited editions)

Additional Resources:

• Release Notes