Cases in Salesforce to Salesforce

Share cases across organizations with Salesforce to Salesforce

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• Let third-party channel service partners resolve the customer cases you share with them
• Keep internal and external service reps on the same page
• Provide a cost-effective service solution to third-party service providers

With Summer ’09, you can share cases with any organization that uses Salesforce CRM. Publish only the information you need to share, down to the field level. Collaborate in real time on customer issues without the hassle of duplicating information or emailing redundant updates back and forth. Or subscribe to cases or customer information from another company. Best of all, you can set it up in minutes with a point-and-click wizard.

Note: Enabled for the organization and end users.
 

(Available in Developer, Enterprise, and Unlimited editions)

Additional Resources:

• Release Notes
• IdeaExchange Idea