Welcome to success.salesforce.com. By accessing or using any part of the site, you agree that you are subject to and will comply with these Terms of Use, as We may update them from time to time.


These Terms of Use were last updated on January 25, 2011.


1. DEFINITIONS

“Success.salesforce.com” means the web pages accessible via http://www.salesforce.com that are identified as Customer Resources, including but not limited to the Learning Center, Help, Blogs, Ideas, Answers, New Features, User Groups and user profile pages that show the success.salesforce.com designation.

“We,” “Our” or “Us” means salesforce.com, inc.

2. YOUR PROFILE AND ACCOUNT

You agree that all information you submit to the success.salesforce.com profile pages is accurate and that you will keep it current. If We have grounds to suspect that your profile information is untrue, inaccurate or incomplete, We have the right to suspend or terminate your success.salesforce.com account. It is your responsibility to maintain the confidentiality of your success.salesforce.com password, and you are responsible for any activities that occur in your success.salesforce.com account. You agree that We may send you important information and notices regarding  success.salesforce.com and your success.salesforce.com account by email, text messaging or other means based on the information you provide to Us. Each individual person is limited to one account.

3. YOUR RESPONSIBILITIES

You are responsible for all activities that occur in your success.salesforce.com account. You shall treat other success.salesforce.com users with courtesy and respect. You shall not:

  • Impersonate any other person;
  • Falsely say or imply that you are associated with another person or entity;
  • Submit content in exchange for payment or other consideration from another person or entity;
  • Collect information about other success.salesforce.com users without their consent; or
  • Submit or link to any content that:
    • Infringes or violates the intellectual property or other rights of any person or entity;
    • Intentionally interferes with the operation of success.salesforce.com;
    • Violates anyone’s privacy or publicity rights;
    • Breaches any duty of confidentiality that you owe to anyone;
    • Provides any non-public information about Us or any other company or person without authorization (including the names and contact information for Our employees or success.salesforce.com users);
    • Is, in Our judgment, harassing, defamatory, abusive, lewd, pornographic, obscene or otherwise objectionable;
    • Contains or installs any viruses, worms, bugs, Trojan horses, malware or other code, files or programs designed or having the capability to disrupt, damage or limit the functionality of any software or hardware; or
    • Contains false or deceptive language, unsubstantiated or comparative claims regarding Our or others’ products, advertising, commercial referrals, spam, chain letters, or any other solicitation, including solicitation of lawsuits.
Please remember that you may be providing content for an international audience. Things that do not seem abusive, obscene, or offensive to you might seem so to others.

We reserve the right, in Our sole discretion and without notice to you, to remove any content submitted or posted by you to success.salesforce.com pages.

4. IDEAS

Your use of the Ideas pages in success.salesforce.com is governed by the Ideas Terms of Use located at http://www.salesforce.com/ideas/terms2.html, in addition to these Terms of Use.

5. TESTIMONIALS

We have the right in Our sole discretion to accept, reject and edit content you submit to our Testimonials pages. Any such editing will be in good faith, and We will endeavor not to misrepresent Your testimonials.

6. NO WARRANTY

SUCCESS.SALESFORCE.COM IS PROVIDED “AS-IS,” EXCLUSIVE OF ANY WARRANTY WHATSOEVER. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

CONTENT POSTED BY US ON SUCCESS.SALESFORCE.COM PAGES ARE NOT PART OF ANY USER GUIDE OR LEGAL AGREEMENT. ALL SUCH CONTENT IS PROVIDED “AS-IS”, AND WE DO NOT MAKE ANY REPRESENTATION AS TO ITS QUALITY OR ACCURACY, AND WE SPECIFICALLY DISCLAIM THE COMPLETENESS, RELIABILITY OR ORIGINALITY OF SUCH CONTENT. WE DISCLAIM ANY RESPONSIBILITY WHATSOEVER FOR ANY CONTENT OR MATERIAL ON SUCCESS.SALESFORCE.COM NOT ORIGINATING WITH US.

7. NO DAMAGES

IN NO EVENT SHALL WE HAVE ANY LIABILITY HEREUNDER TO YOU FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR DAMAGES BASED ON LOST PROFITS, DATA OR USE, HOWEVER CAUSED AND, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, WHETHER OR NOT YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8. INDEMNITY

You agree to indemnify and hold Us harmless from any claims, demands, liabilities, losses, damages, costs and expenses (including, without limitation, reasonable attorneys' fees) arising from your breach of these Terms of Use.

9. PROPRIETARY RIGHTS AND PRIVACY

You grant to Us a perpetual, worldwide, fully paid up right and license to use, copy, modify, publish, republish, distribute and create derivative works based on, in any form, any content or material you contribute to success.salesforce.com. Subject to the limited rights expressly granted hereunder, We reserve all rights, title and interest in and to all intellectual property rights subsisting in success.salesforce.com, including but not limited to its user interface, branding, and underlying technology. No rights are granted to You hereunder other than as expressly set forth herein.

Subject to the above, we will treat information You submit to success.salesforce.com pages in accordance with our Privacy Statement at http://www.salesforce.com/company/updated_privacy.jsp.

10. REMOVAL OF MATERIAL UNDER U.S. DIGITAL MILLENNIUM COPYRIGHT ACT

If We receive a notice alleging that material or content you posted on success.salesforce.com infringes another party’s copyright, We may remove that material in accordance with Title II of the Digital Millennium Copyright Act of 1998 (Section 512 of the U.S. Copyright Act).

11. MISCELLANEOUS

These Terms of Use shall be governed exclusively by the internal laws of the State of California, without regard to its conflicts of laws rules. Each party hereby consents to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California to adjudicate any dispute arising out of or relating to this Agreement. Except as expressly stated in these Terms of Use, these Terms of Use constitute the entire agreement between the parties, and supersede all prior and contemporaneous agreements, proposals or representations, written or oral, concerning their subject matter. No modification, amendment, or waiver of any provision of these Terms of Use shall be effective unless it is by an update to these Terms of Use that we make available on this website, or is in writing and signed by the party against whom the modification, amendment or waiver is to be asserted.