Premier Business Analyst

Location(s):
San Mateo, CA
Toronto, Canada
 
Description: As a member of the salesforce.com support team, the Premier Business Analyst serves as the primary customer liaison for named accounts and provides a superior level of support resolving both technical and functional issues.

Responsibilities:
    The Premier Business Analyst is responsible for leading large organizations with their ongoing use and success of the salesforce.com application, and uses his/her product knowledge and understanding of customers business objectives while proactively recommending improvements. Daily activities will include resolving technical and functional issues, identifying and driving opportunities for enhanced functionality build-out, leading on-site customer visits and serving as an internal advocate for the customer.


Required Skills/Experience:
  • BA/BS Degree
  • 2-5 years experience in a customer focused or account management position in CRM or a related industry
  • Demonstrated analysis, problem solving and skills troubleshooting expertise
  • Solid understanding of Internet technologies, web servers and web proxy servers
  • Detailed, organized and results oriented
  • Ability to effectively prioritize and escalate customer issues as required
  • Excellent written and verbal communication skills
  • Comfortable interacting with all levels of management
  • Ability to multi-task and perform effectively under pressure
  • Previous project management experience
  • Understanding of data management (RDBMS) and database concepts


Desired Skills:
  • Experience with SQL, XML, and Java
  • Ability to read, develop, troubleshoot and debug software in Visual Basic and Java
  • Familiarity with development environments including Visual Studio, Jbuilder, and AJAX
  • Experience with HTTP and HTTPS
  • Fluency in English and one or more of the following languages; French, Spanish, German, Italian, Japanese, Chinese, Portuguese
  • Experience using network troubleshooting tools such as ping, traceroute and nslookup


About You
 
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