Engagement Manager

Location(s):
New York, NY
Short Hills, NJ
 
Description: Salesforce.com has rapidly evolved from a startup founded by four people in a cramped San Francisco apartment in 1999 to a company with more than 2,300 employees, a $700 Million Annual Revenue Run Rate and over 900,000 users worldwide. As a pioneer in on-demand business services, we are transforming the software industry, championing what we call the “democratization” of software—offering small companies the benefits of sophisticated business applications, a luxury previously affordable only for large enterprises. Our customers range in size from tiny companies to global multinational corporations and represent diverse industries. Top talent across the world joins salesforce.com for its “change the world” mentality; the opportunity to excel in a performance-driven, fast-paced, and competitive atmosphere; the chance to be surrounded by peers and leaders that inspire, motivate, and innovate and a corporate philosophy that incorporates community involvement into its fabric.

The Engagement Manager plays a critical role in ensuring both continued revenue growth for the services practice and successful customer engagements during the solution deployment. The Engagement Manager is an integral part of the sales cycle, selling our services capacity, and also provides oversight during deployments to mitigate project risk, manage project economics and engage with customers at an executive level.

Responsibilities:
  • Support the sales pipeline for the territory.
  • Achieve and exceed monthly and quarterly bookings targets for the territory.
  • Manage executive level client relationships and provide team oversight while your practice members are delivering projects.
  • Team effectively with other parts of the organization, including Customer Success Managers, Support and Product Management to address and resolve customer issues.
  • Participate in operational issues related to specific engagements, including billings, expenses, staffing, utilization management, etc.
  • Collaborate with salesforce.com-certified service partners for engagements within the territory
  • Travel regularly (up to 50%) within the territory and occasional travel outside the territory.


Required Skills/Experience:
  • Bachelors Degree required, Advanced Degree strongly preferred.
  • Strong written and verbal communication skills, executive level presence and experience in facilitation.
  • 10 - 15 years experience delivering consulting services, including involvement in selling services
  • 7-10 years of enterprise level project management experience (SOWs, contract management, risk management, staffing)
  • 2-5 years CRM application experience, or experience with products and/or processes related to sales, marketing, or support and services
  • 1-2 years P&L responsibilities related to specific projects
  • Business Process Engineering / Re-engineering background, in the areas of sales, marketing, and/or customer support


Desired Skills:

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