Premier Business Analyst

Location(s):
San Mateo, CA
Toronto, Canada
 
Description: Salesforce.com has rapidly evolved from a startup founded by four people in a cramped San Francisco apartment in 1999 to a company with more than 2,300 employees, a $700 Million Annual Revenue Run Rate and over 900,000 users worldwide. As a pioneer in on-demand business services, we are transforming the software industry, championing what we call the “democratization” of software—offering small companies the benefits of sophisticated business applications, a luxury previously affordable only for large enterprises. Our customers range in size from tiny companies to global multinational corporations and represent diverse industries. Top talent across the world joins salesforce.com for its “change the world” mentality; the opportunity to excel in a performance-driven, fast-paced, and competitive atmosphere; the chance to be surrounded by peers and leaders that inspire, motivate, and innovate and a corporate philosophy that incorporates community involvement into its fabric.

As a member of the salesforce.com support team, the Premier Business Analyst serves as the primary customer liaison for named accounts and provides a superior level of support resolving both technical and functional issues.

Responsibilities:
    The Premier Business Analyst is responsible for leading large organizations with their ongoing use and success of the salesforce.com application, and uses his/her product knowledge and understanding of customers' business objectives in proactively recommending improvements. Daily activities will include resolving technical and functional issues, identifying and driving opportunities for enhanced functionality build-out, leading on-site customer visits and serving as an internal advocate for the customer.


Required Skills/Experience:
  • BA/BS Degree
  • 2-5 years experience in a customer focused or account management position in CRM or a related industry
  • Demonstrates analysis, problem solving and skills troubleshooting expertise
  • Solid understanding of Internet technologies, web servers and web proxy servers
  • Detailed, organized and results oriented
  • Ability to effectively prioritize and escalate customer issues as required
  • Excellent written and verbal communication skills
  • Comfortable interacting with all levels of management
  • Ability to multi-task and perform effectively under pressure
  • Previous project management experience
  • Understanding of data management (RDBMS) and database concepts


Desired Skills:
  • Experience with SQL, XML, and Java
  • Ability to read, develop, troubleshoot and debug software in Visual Basic and Java
  • Familiarity with development environments including Visual Studio, Jbuilder, and AJAX
  • Experience with HTTP and HTTPS
  • Fluency in English and one or more of the following languages - French, Spanish, German, Italian, Japanese, Chinese, Portuguese
  • Experience using network troubleshooting tools such as ping, traceroute and nslookup


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