Curriculum Developer, Applications

Location(s):
San Francisco, CA - HQ
 
Description: Salesforce.com has rapidly evolved from a startup founded by four people in a cramped San Francisco apartment in 1999 to a company with more than 2,500 employees, an $800 Million Annual Revenue Run Rate and over 1,000,000 users worldwide. As a pioneer in on-demand business services, we are transforming the software industry, championing what we call the “democratization” of software—offering small companies the benefits of sophisticated business applications, a luxury previously affordable only for large enterprises. Our customers range in size from tiny companies to global multinational corporations and represent diverse industries. Top talent across the world joins salesforce.com for its “change the world” mentality; the opportunity to excel in a performance-driven, fast-paced, and competitive atmosphere; the chance to be surrounded by peers and leaders that inspire, motivate, and innovate and a corporate philosophy that incorporates community involvement into its fabric.

As a member of our Global Education Services team, you will design and build cutting-edge training which addresses the growing salesforce.com user base. As a Curriculum Developer for the Salesforce.com Applications, you will play a key role in designing and developing classroom and online courses for our employees, partners, and customer community. You will work with subject-matter experts, Curriculum Architects, and instructors to build courses that meet clearly defined learning objectives, reach multiple audiences, take advantage of learning technologies, and build powerful learning solutions that combine solid design, rapid development, and creative delivery.

Responsibilities:
    Objectives:

  • Develop course content for instructor led classroom and web-delivered training. Work with instructors to ensure successful delivery by a worldwide instructor team.
  • Convert existing instructor led training to eLearning.
  • Produce quality course material including: design documents, student materials, presentation slides, instructor guides, job aids, lab instructions and workbooks, assessments and certification questions, lab setup guides and course descriptions using the salesforce.com standard development process and templates.
  • Participate in team development projects, utilizing peer review and project management skills to drive completion of a valuable education asset.
  • Produce and release the course material. Insure proper quality eLearning product delivery.


Required Skills/Experience:
    Required Experience:

  • Minimum 3-5 years as a Curriculum Developer in a software or technology company, including content for technical and end user audiences. Preferred experience with end user applications requiring administration.
  • Experience with structured writing techniques and modular content development processes preferred.
  • Success in a dynamic, fast-changing environment.
  • Proven ability to meet project timelines with quality results.
  • Track record of innovation in developing training solutions with a portfolio of projects for various audiences.
  • Record of credibility in working with product development organizations, as well as internal technical support, consulting and other customer facing resources.
  • Experience managing course development projects including scoping resource and timeline requirements and driving project plans.
  • Ability to prioritize and balance multiple, on-going projects.
  • Bachelor’s degree.
  • Excellent writing and curriculum development skills.
  • Proven ability to design and develop successful instructor led courses.
  • Excellent collaborative skills to drive consensus and leverage disparate viewpoints for optimal solutions.
  • Blended learning design and development. (Combining multiple modes of content delivery to most effectively produce successful business results for trainees.)
  • Ability to perform all phases of curriculum development (research, planning, writing, organizing, managing, review cycles)


Desired Skills:
    Preferred Experience:

  • Customer Relationship Management (CRM) industry.
  • eLearning development, tools; writing for eLearning
  • Solid understanding of Internet technologies, CRM applications, browser technologies and On Demand business models.
  • Experience with:
  • Standard development tools (Word, PowerPoint, Acrobat)
  • eLearning tools and development (Flash based interactive eLearning)
  • Rapid Development Elearning tools (Breeze, Captivate, Camtasia)
  • Virtual (instructor led, web based) classroom course development and delivery


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