Custom Application Instructor

Location(s):
Sydney, Australia
 
Description: Salesforce.com has rapidly evolved from a startup founded by four people in a cramped San Francisco apartment in 1999 to a company with more than 2,500 employees, an $800 Million Annual Revenue Run Rate and over 1,000,000 users worldwide. As a pioneer in on-demand business services, we are transforming the software industry, championing what we call the “democratization” of software—offering small companies the benefits of sophisticated business applications, a luxury previously affordable only for large enterprises. Our customers range in size from tiny companies to global multinational corporations and represent diverse industries. Top talent across the world joins salesforce.com for its “change the world” mentality; the opportunity to excel in a performance-driven, fast-paced, and competitive atmosphere; the chance to be surrounded by peers and leaders that inspire, motivate, and innovate and a corporate philosophy that incorporates community involvement into its fabric.

The Custom Trainer educates and trains new and existing users on the functionality of salesforce.com's best-in-class CRM/Sales Force Automation tool. He/she ensures consistent high quality training and education of customers through lectures, demonstrations, and guidance with hands-on exercises.

This position requires excellent instruction skills, excellent oral and written communication, ability to communicate product features, ability to summarize a broad amount of information into key points, general knowledge of salesforce.com products (or similar applications), fluency with advanced software applications or computer operating systems and motivational skills. This individual is responsible for adjusting curriculum based on the end user's customization of the application and business needs. The trainer will travel to various customer sites delivering onsite training programs and related courseware.

Responsibilities:
    - Deliver salesforce.com workshops to non-technical customers - Assist in developing and maintaining the workshop training courses - Interface with cross-functional teams to develop course specifications and gather course content - Ensure the training curriculum and delivery addresses audience's job functions - Demonstrated ability to learn new technologies & products - Act as a Subject Matter Expert on the salesforce.com CRM application both internally as well as to customers & partners


Required Skills/Experience:
    - Bachelors Degree, demonstrated years of Application-based training and, ideally, Business Process Training Experience - must be able to understand and communicate business processes effectively within the context of application usage. - Formal Presentation skills and the ability to present ideas effectively (including nonverbal communication and use of visual aids) to individuals or groups in live or virtual class. - Strong communication skills, both written and verbal. Must have the ability to communicate technical information to both technical and non-technical audiences. - Knowledge of CRM, databases, web-based systems, desktop publishing and other technical areas a definite advantage - Dedication to quality and excellence, with a strong customer service focus - Demonstrate self motivation and work well independently or on a team - Demonstrate ability to learn new technologies & products quickly in a fast-paced, high-energy environment - High level of organization and time management skills - Take initiative to recommend process improvements and demonstrate creative thinking - Manage concurrent objectives or projects effectively - Demonstrate sharp analytical, problem solving, and decision making skills - Operate in accordance with salesforce.com values - Flexible scheduling and willingness to travel (~50- 60%)


Desired Skills:
    CRM experience an advantage as is having skills in the following technologies : Java, .Net, Web Services, XML, HTML, Javascript and ASP.NET/JSP however it is not essential for the role


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