Principal Sales Engineer - Call Center

Location(s):
Atlanta, GA
Washington, D.C.
Chicago, IL
 
Description: The Senior Sales Engineer – Service & Support works with Sales Account Executives on new and existing accounts. Ideal candidates have previous experience working with Call Center, CRM or related applications in a customer facing role, and have the ability to effectively communicate the value of Salesforce.com’s solutions (both functionally and technically) to prospective customers. This includes the ability to uncover business requirements, develop a technical sales strategy, and create and effectively demonstrate solutions that address customer requirements. This role works in a fast-paced high-energy market segment and candidates should be able to successfully balance multiple projects in a team-selling environment.

The Salesforce Service & Support application helps companies achieve superior service levels that translate into competitive differentiation and reduce costs. It enables organizations of any size to quickly and easily integrate, customize, and manage service operations. More than 2,800 companies use Salesforce Service & Support to handle interactions with customers, partners, and employees.

Responsibilities:
  • Assist our account executives in technically qualifying new sales opportunities
  • Understand customer goals and challenges and establish Salesforce.com’s product as the best solution available
  • Manage discussions with various levels of IT technical audiences
  • Build and deliver custom product demonstrations which focus on key business drivers and functional requirements for potential customers.
  • Assist our account executives in completing RFP/RFIs, including scoping and estimating time and cost for implementation
  • Define system requirements and recommend CCIL application architecture, including possible integration to CTI, CRM, and other third-party solutions
  • Manage Proof of Concepts and Quick Insight Programs
  • Participate in all product, sales, and process training and certification to acquire and maintain the knowledge necessary to be effective.
  • Attain quarterly and annual objectives assigned by management


Required Skills/Experience:
  • Experience working for a software company in a pre and/or post-sales role
  • Ability to work as part of a team to solve technical problems in varied political environments
  • Comprehensive knowledge of the software sales cycle
  • Experience working with a J2EE architecture: Java, XML, JSP, HTML, and SQL
  • Experience with relational databases including Oracle and/or Microsoft SQL Server
  • Working knowledge of Unix, SunOS, AIX, Windows, and/or Linux
  • Experience with CTI (e.g., Aspect, Genesys, etc.) and/or CRM (e.g., Siebel, etc.) is desirable but not required
  • Knowledge of CRM/Call Centers would be a plus
  • Excellent written and oral communication skills
  • Ability to multi-task, work in a demanding team environment, understand and be responsive to customer needs, work under tight deadlines, work independently, and a willingness to take ownership of problems
  • US travel required in the range of 50%
  • BS in Computer Science, Software Engineering, MIS, MBA or equivalent work experience


Desired Skills:

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