Analyst, Field Operations

Location(s):
San Francisco, CA - HQ
 
Description: Salesforce.com has rapidly evolved from a startup founded by four people in a cramped San Francisco apartment in 1999 to a company with more than 2,500 employees, an $800 Million Annual Revenue Run Rate and over 1,000,000 users worldwide. As a pioneer in on-demand business services, we are transforming the software industry, championing what we call the “democratization” of software—offering small companies the benefits of sophisticated business applications, a luxury previously affordable only for large enterprises. Our customers range in size from tiny companies to global multinational corporations and represent diverse industries. Top talent across the world joins salesforce.com for its “change the world” mentality; the opportunity to excel in a performance-driven, fast-paced, and competitive atmosphere; the chance to be surrounded by peers and leaders that inspire, motivate, and innovate and a corporate philosophy that incorporates community involvement into its fabric..

Here at salesforce.com, the Analyst (contractor - potential full time) position will support the Field Operations team in attaining specific data quality goals and standards. They will also be responsible for day to day account updates and identifying areas to improve business processes that impact account data quality.

Responsibilities:
  • Understand and account for downstream business processes that may be impacted as a result of updating records
  • Maintain account data quality process documentation
  • Execute account data quality tasks relative to merging duplicate account records and appending account records
  • Understand and account for downstream business processes that may be impacted as a result of record merging.
  • Communicate with other departments regarding business process impact of duplicate and merged accounts
  • Other duties as assigned.


Required Skills/Experience:
  • Bachelors degree preferred.
  • 1+ years experience with sales operations, customer service, telemarketing, order management, collections and/or data entry experience
  • Familiarity with CRM, data management, data measurements, and/or statistical analysis is a plus.
  • Demonstrated ability to drive process improvements, problem-solve, and produce results.
  • Solid computer skills required (e.g. Excel, Powerpoint, Outlook).
  • Strong customer service focus, written and verbal communication skills, and attention to detail and accuracy.
  • Ability to take initiative, work flexibly, and adhere to priorities with minimal direct supervision.


Desired Skills:

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