Technical Writer

Location(s):
San Francisco, CA - HQ
 
Description: As a technical writer on the Documentation team, you will work collaboratively with other experienced writers to design, create, write, and deliver concise, easy-to-understand documentation for the Salesforce CRM application and/or the Force.com platform. You should be self-directed and team-oriented with the ability to understand the needs of business users and administrators, and deliver the documents necessary to make them successful. You are not only a writer but a customer advocate and an integral part of the software development team. You are a problem-solver with excellent people and communication skills, able to work with documentation management, product managers, Java developers, QA engineers, and other staff to understand and document new products and product enhancements. You are focused on producing high-quality documentation, and you understand how your work contributes to the overall success of the product.

Responsibilities:
    Design, create, update, and deliver documentation for the Salesforce CRM application and Force.com platform


Required Skills/Experience:
  • At least 6+ years writing technical documentation for a software development company
  • Past experience documenting enterprise-class on-demand software
  • Exceptional technical writing and editing skills
  • Proven ability to write documentation for both non-technical business users and administrators
  • Ability to consistently meet deadlines and deliver high-quality materials
  • Proven track record of innovation for making online documentation more usable and useful for customers
  • Strong experience using XML tools to write single-source documentation for both online help and PDF distribution
  • Ability to learn quickly and adjust priorities in a dynamic environment with short release cycles
  • Demonstrated ability to adhere to existing styles and processes, and contribute towards improving them as necessary
  • Strong team player and able to work with documentation management to establish goals and priorities
  • Ability to learn new technologies quickly
  • Bachelor's degree in a technical or communications field


Desired Skills:
  • Hands-on experience with image editing and diagramming software, such as Photoshop and Visio
  • Experience using Arbortext Editor
  • Experience with SCM tools such as Perforce, ClearCase, SourceSafe
  • Experience documenting CRM software or financial services software
  • Experience using Adobe FrameMaker


About You
 
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