Export compliance

This is salesforce.com's export compliance matrix. It is a list of our products and features with respective Export Control Classification Numbers (ECCNs) and eligible license exception as per the United States Department of Commerce, Bureau of Industry and Security, Export Administration Regulations.

All information on this export compliance matrix is strictly a recommendation to the user, and should be used in conjunction with the Export Administration Regulations when classifying salesforce.com products and services for export purposes.

Salesforce.com. makes no representation or warranty as to the accuracy or reliability of the classifications listed in this export compliance matrix. Any use of such classifications by the user, is without recourse to salesforce.com and is at the users’ own risk. You are responsible for ensuring that use of the software is in compliance with these U.S. Export Administration Regulations. Salesforce.com is in no way responsible for any damages whether direct, consequential, incidental, or otherwise, suffered by the user as a result of using or relying upon such classifications, for any purpose whatsoever.

The salesforce.com Encryption Registration Number (ERN) is R100423.

Sales Cloud
Product or Feature ECCN Eligible License Exception CCATS   Sales Cloud Contact Manager Edition Sales Cloud Group Edition Sales Cloud Professional Edition Sales Cloud Enterprise Edition Sales Cloud Unlimited Edition
Chatter desktop 5D992 NLR N/A   check check check check check
Mobile access 5D992b.1 NLR G056435   check check check check check
Email integration (Connect for Gmail, Lotus Notes, Outlook) 5D002 ENC N/A   check check check check check
Offline access 5D002 ENC N/A       check check check
All other Sales Cloud components EAR99 NLR              
Service Cloud
Product or Feature ECCN Eligible License Exception CCATS   Service Cloud Professional Edition Service Cloud Enterprise Edition Service Cloud Unlimited Edition
Chatter desktop 5D992 NLR N/A   check check check
Mobile access 5D992b.1 NLR G056435   check check check
Email integration (Connect for Gmail, Lotus Notes, Outlook) 5D002 ENC N/A   check check check
CTI Toolkit 5D002c.1 ENC N/A     check check
All other Service Cloud components EAR99 NLR          
Force.com Platform
Product or Feature ECCN Eligible License Exception CCATS   Force.com Free Edition Force.com Enterprise Edition Force.com Unlimited Edition
Chatter desktop 5D992 NLR N/A     check check
Mobile access 5D992b.1 NLR G056435   check check check
Offline access 5D002 ENC N/A   check check check
Eclipse Force.com IDE 5D992C NLR G082058   check check check
All other Force.com features EAR99 NLR N/A        
Chatter
Product or Feature ECCN Eligible License Exception CCATS   Chatter Free Chatter Plus Chatter.com
Chatter desktop 5D992 NLR N/A   check check check
Mobile access 5D992b.1 NLR G056435   check check check
All other Chatter features EAR99 NLR N/A        
Developer Edition
Product or Feature ECCN Eligible License Exception CCATS   Developer Edition
Chatter desktop 5D992 NLR N/A    
Mobile access 5D992b.1 NLR G056435   check
Offline access 5D002 ENC N/A   check
Eclipse Force.com IDE 5D002C NLR G082058   check
All other Developer Edition components EAR99 NLR N/A    
Other Products
Product or Feature ECCN Eligible License Exception CCATS    
All Jigsaw Products 5D992 NLR N/A    
All Heroku Products 5D992b.1 NLR G056435    
All Database.com Products 5D002 ENC N/A    
Radian 6 (Canadian origin) not controlled N/A N/A    

 

DEFINITION OF TERMS AND ACRONYMS

ECCN = Export Control Classification Number.
CCATS = Commodity Classification Automated Tracking System
NLR = No License Required

PROHIBITED COUNTRIES
Salesforce.com complies with U.S. regulations related to embargoed countries.  As such, salesforce.com currently prohibits the usage of its products and services in Cuba, Iran, North Korea, Sudan, and Syria.

The exportation, reexportation, sale or supply, directly or indirectly, from the United States, or by a U.S. person wherever located, of any salesforce.com products, services or technology (including technical data) to any of these countries is strictly prohibited without prior authorization by the U.S. Government.

DENIED PARTIES
Salesforce.com products may not be exported or re-exported to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals, the U.S. Department of Commerce Denied Person’s List or Entity List, the State Department's Debarred list, or similar government authorized denied parties list.Gray line

For more information and for further assistance in determining your individual licensing requirements, contact the Department of Commerce, Bureau of Industry and Security (http://www.bis.doc.gov/).

Last updated December, 2011