Salesforce.com Wins Aberdeen Group's "What Works" Award

Aberdeen Report Awards One of Its Top Ten Significant CRM Implementations of 2000 To Salesforce.com

SAN FRANCISCO, CA — April 11, 2001 Calif. — Salesforce.com, the market leader in online customer relationship management (CRM), today announced that The Aberdeen Group, a leading market analysis and positioning services firm, awarded salesforce.com's CRM implementation at Siemens Power Transmission & Distribution with its prestigious "What Works" award, given to the significant CRM implementations of 2000.

"We are honored to receive such a prestigious award from the Aberdeen Group, " said John Dillon, CEO of Salesforce.com. "We feel our implementation at Siemens is just one of many customer successes. Companies of all sizes can be more effective by using our complete, powerful online CRM service."

The Aberdeen Group's "What Works" award throws out conventional vendor-oriented yardsticks such as size, market share or the SIC code of the end user customer. Instead, the award focuses on examples of excellence in CRM implementation.

"Salesforce.com has met Aberdeen's standard for excellence with its easy to use, cost-effective, complete CRM solution," said Denis Pombriant, report editor and research director at Aberdeen Group. "When Aberdeen posed the question of 'What Works', salesforce.com answered with its CRM solution that functions in the real world."

Three years old and growing rapidly, Siemens Power Transmission & Distribution needed something more than Excel spreadsheets to handle its $600 million in sales. They turned to Salesforce.com to manage the CRM process.

"What we're doing with salesforce.com had to be done. There was no way around it. From my perspective, salesforce.com is far and away the most effective and affordable solution we've come upon. It's certainly saved us time and money, " said Mike Bauer, northern region vice president of sales and marketing.

Designed for companies of any size, salesforce.com provides powerful online customer relationship management applications designed to help companies increase productivity, maximize efficiency, remain competitive and enhance their relationships with their customers. More than 25,000 organizations are registered to use salesforce.com including Berlitz, Siemens Power T & D and Broadvision.

Salesforce.com believes the Internet has "democratized" enterprise software and that companies no longer have to tolerate expensive, risky, difficult-to-use software that takes months and years to install and offers little or no return on investment. The company provides powerful online CRM as a subscription service online and charges $50 per user per month with the first five users as a free trial.

About Salesforce

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.

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