AGENCY.COM Standardizes on salesforce.com's Online Customer Relationship Management Solution

Leading E-Business Builder Selects Salesforce.com over Conventional Software Vendors and Achieves More than 250% ROI

SAN JOSE & SAN FRANCISCO, CA. — December 18, 2001 — Salesforce.com, the market leader in online customer relationship management (CRM), today announced that AGENCY.COM Ltd., a leading e-business builder in global markets, has deployed salesforce.com's online CRM solution across its global operations. Implementation was completed in less than ten days. Citing a tremendous efficiency increase and significant cost savings, AGENCY.COM has seen over a 250% return on investment (ROI) from its salesforce.com implementation.

AGENCY.COM selected salesforce.com's online CRM solution for its ease of implementation, strong forecasting and reporting capabilities, easy access through any browser and multi-currency support. With salesforce.com, AGENCY.COM's global client teams can now easily collaborate on accounts and generate accurate forecasts in real-time. The resulting increase in productivity and improved ability to hit quota, as well as the cost savings on software and implementation costs resulting from its selection of an online solution, has allowed AGENCY.COM to realize a 250% ROI from implementing salesforce.com.

"Salesforce.com's online CRM solution provides our sales and account teams anytime, anywhere information on our clients and prospects across the globe," said Julie Roth, Vice President of Business Development, AGENCY.COM. "Many of our projects are managed across offices and salesforce.com has helped streamline our efforts to provide our clients highly coordinated customer service on a global level."

"Salesforce.com is pleased to support AGENCY.COM work with its clients," said Marc Benioff, salesforce.com's chairman, president and CEO. "By enabling AGENCY.COM to access all its customer information online in real-time, and then design and run reports at the click of a mouse, salesforce.com is able to reduce collaboration costs and improve productivity without saddling the company with the costs of an expensive CRM implementation, consulting fees and ongoing hardware and software expenditures."

As the first complete CRM solution to be offered online, salesforce.com helps companies such as AGENCY.COM enhance long-term customer relationships without incurring the failure rates and massive implementation and maintenance costs associated with conventional enterprise client/server applications. AGENCY.COM is a leading e-business builder in global markets. The company provides strategy, branding and technology services that help its clients build and grow their interactive businesses.

Salesforce.com's 3000-plus customers, including Adobe Systems (NASDAQ:ADBE), Autodesk (NASDAQ:ADSK) Fujitsu (OTC: FJTSY), Siemens PT&D (NYSE:SI), USA Today (NYSE: GCI) and Wachovia (NYSE: WB), have realized impressive benefit from their CRM implementations. World-leading tool steel manufacturer Bohler-Uddeholm, which passed over SAP and other traditional CRM vendors in choosing salesforce.com, has seen a 250% return on investment (ROI) in salesforce.com.

About AGENCY.COM:

AGENCY.COM is a leading e-business builder in global markets. The company provides strategy, branding and technology services that help its clients build and grow their interactive business across multiple digital channels -- the Web, wireless and interactive television. Founded in January 1995, AGENCY.COM is headquartered in New York and has offices in Amsterdam, Atlanta, Boston, Chicago, Dallas, Houston, London, Paris, San Francisco, Woodbridge (NJ) and affiliate offices in Australia and Korea. AGENCY.COM serves a broad and diversified global client base in a variety of industries. For more information, please visit http://www.agency.com.

About AGENCY.COM:

AGENCY.COM is a leading e-business builder in global markets. The company provides strategy, branding and technology services that help its clients build and grow their interactive business across multiple digital channels -- the Web, wireless and interactive television. Founded in January 1995, AGENCY.COM is headquartered in New York and has offices in Amsterdam, Atlanta, Boston, Chicago, Dallas, Houston, London, Paris, San Francisco, Woodbridge (NJ) and affiliate offices in Australia and Korea. AGENCY.COM serves a broad and diversified global client base in a variety of industries. For more information, please visit http://www.agency.com.