Fujitsu subsidiary deploys and customizes complete online CRM solution in less than 30 days
SAN FRANCISCO, CA. — January 14, 2002 — Salesforce.com, the market leader in online customer relationship management (CRM), today announced that Amdahl IT Services, a strategic member of the Fujitsu Group companies and a leading provider of Internet-focused information technology solutions for the global marketplace, has implemented salesforce.com's online CRM solution. Fully operational in under one month, salesforce.com has provided Amdahl IT Services with a cost-effective and easy-to-use CRM solution that can be accessed anytime anywhere, resulting in a substantial jump in productivity across the organization. The professional services powerhouse also uses salesforce.com's powerful reporting and forecasting functionality to more effectively allocate resources and significantly reduce its time to market knowledge.
Amdahl IT Services elected to replace its proprietary customer database with salesforce.com's online CRM solution rather than implement a conventional client-server system. The company migrated its data to salesforce.com, customized the online application and rolled it out to its sales force and management teams in less than thirty days. The easy-to-use online CRM application has decreased employee frustration while increasing productivity, and enhanced forecasting accuracy. Amdahl IT Services' management is now able to generate custom reports on-demand for greater insight into its business activities, and adjust strategy and resources accordingly.
"Salesforce.com is a very cost-effective solution, but the real deal closer was its ability to be implemented extremely rapidly and customized within minutes to meet our specific needs," said Ken Mason, vice president of field marketing and business development at Amdahl IT Services. "I can now create and run reports in ten minutes that would have taken me over two days on our old system, resulting in real-time insight into our business and potential markets."
"We are pleased to provide Amdahl IT Services with a powerful online CRM solution that delivers immediate benefit without straining financial and administrative resources," said Marc Benioff, chairman and CEO of salesforce.com. "Especially in these troubled economic times, salesforce.com remains committed to delivering full, flexible CRM functionality that can meet the specific needs of a wide variety of vertical markets, such as professional services, without exorbitant customization costs and time commitment."
Salesforce.com helps companies such as Amdahl IT Services enhance long-term customer relationships without incurring the failure rates and massive implementation and maintenance costs associated with conventional enterprise client/server applications.
Salesforce.com's 3000-plus customers, including Adobe Systems (NASDAQ:ADBE), Autodesk (NASDAQ:ADSK), Fujitsu (OTC: FJTSY), Siemens PT&D (NYSE:SI), USA Today (NYSE: GCI) and Wachovia (NYSE: WB), have realized impressive benefit from their CRM implementations. World-leading tool steel manufacturer Bohler-Uddeholm, which passed over SAP and other traditional CRM vendors in choosing salesforce.com, has seen a 250% return on investment (ROI) in salesforce.com.