Real-time access to 360-degree customer information for hundreds of employees helps multimedia messaging leader manage and drive sales process
SAN FRANCISCO, CA — April 29, 2002 — Salesforce.com, the market leader in online customer relationship management (CRM), today announced that Xpedite, a global leader in multimedia messaging and a business unit of Ptek Holdings, Inc. (NASDAQ: PTEK; www.ptek.com), has selected salesforce.com's online CRM solution. Xpedite elected to roll out salesforce.com's innovative web-based CRM application to help coordinate the flow of information between 200-plus direct sales representatives in more than 80 cities around the world, including all of the leading financial centers. Salesforce.com enables Xpedite to interactively review a focused set of sales opportunities for identifying key prospect needs and requirements.
Salesforce.com provides Xpedite with a flexible solution that enables sales and marketing team members to use the program from anywhere at anytime. Additionally, it enables the sales force to share information across sales geographies, so that multi-enterprise customers can receive unified support from Xpedite. Salesforce.com was rapidly deployed, and its ease of use and immediate benefit has driven adoption rates approaching 100%. Xpedite's management team uses salesforce.com's rich forecasting and reporting functionality to plan marketing and sales strategy, effectively allocate resources and optimize front-office efficiency across the organization.
"Xpedite has built its reputation on delivering the highest level of coordinated customer care and responsiveness across the sales cycle," said William Rochfort, Executive Vice President of Sales at Xpedite. "The result of the effort is our dynamic global customer base that includes almost half of the Fortune 500. Salesforce.com will help us ensure that our customers are extremely satisfied with the level of service they receive."
"One of the initial criticisms leveled at online CRM was that it would not appeal to companies with larger numbers of users," said Marc Benioff, chairman and CEO of salesforce.com. " What we are seeing -- looking at Xpedite's success and the success of other large, global customers like Le Meridien Hotels and Adobe who are rolling out salesforce.com across hundreds of employees -- is that the benefits of online CRM actually increase in larger deployments. Companies are realizing a network effect resulting from linking larger numbers of employees and a greater pool of customer information in real-time."
Salesforce.com currently has over 4,100 customers for its online CRM solution, including global leaders such as Le Meridien, Autodesk, and Daiwa Bank. Salesforce.com provides companies of all sizes with an enterprise-class CRM solution at a fraction of the cost, fraction of the time, and fraction of the risk of traditional software systems. Salesforce.com delivers its CRM solution as an online information utility via a Web Services infrastructure. In the past year, salesforce.com has added more customers than have Siebel, PeopleSoft, Oracle, and SAP combined.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.
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