Salesforce.com Provides Free Service to Nonprofit Organizations

Salesforce.com/foundation Furthers Vision to Donate 1% of salesforce.com Profits by Giving Licenses Away to Charitable Associations

SAN FRANCISCO, CA — October 24, 2002 — Salesforce.com, the market leader in online customer relationship management (CRM), today announced that it will offer free use of its application worldwide for up to 10 users of each of the 100 qualified nonprofit organizations. To qualify, the nonprofits must be registered in the U.S. with the IRS as a 501c3 charity, or outside of the U.S. as an NGO, and have a charitable purpose to meet minimum eligibility requirements. The program is aligned with the salesforce.com/foundation's goals of creating a new model to integrate business and the community to create social change in part by donating 1% of its profits to the community.

"Nonprofits need our service to run effectively, just as for-profit organizations do," said Marc Benioff, chairman and CEO of salesforce.com and founder of the salesforce.com/foundation. "The public sector needs to be able to maximize its time making our world a better place. Our product allows them to spend more time serving people in need and less time dealing with cumbersome administrative and data management issues."

Many nonprofits have already benefited from this rare opportunity in the test-phase of this program, and have set examples for others that will help salesforce.com tailor the system to work in the nonprofit "paradigm" and manage their critical data. From the proven success of this pilot program, salesforce.com/foundation is reaching out worldwide to over 20,000 nonprofit organizations that collectively manage billions of dollars and hundreds of thousands of volunteers. Going forward, this program will help charitable causes to realize the tremendous benefit to their businesses of using this inexpensive and simple service in the areas of membership, donor, volunteer and program participant management.

"We can access information from anywhere in the world," said Membership Coordinator Patricia Sipher, of CIVICUS, a world alliance for citizen participation. "For example, we could be at a conference with a laptop, run into a member and instantly access their information to find out when they joined, their membership type, and their interests."

Salesforce.com/foundation will evaluate eligible nonprofits based on predefined criteria. Nonprofits interested in finding out more information about this program and costs for services not covered in this program should log onto www.salesforce.com and follow the steps for nonprofits within the 30-Day Trial or should call 1-800-NO-SOFTWARE. Salesforce.com will ensure nonprofits continue to realize the same satisfaction as other paying customers.

About Salesforce.com Foundation

The Salesforce.com Foundation mission is to remain the leaders in pioneering, evangelizing and implementing the 1% Model, and using this model as a means to improve the lives of people around the world. The Salesforce.com Foundation harnesses the power of product and people to improve the lives of those in need. Using the unique 1/1/1/1 Model -- 1% Time, 1% Equity, 1% Product, "one" with the earth-the Foundation reaches out to the community and increases the effectiveness of nonprofit organizations so they can better achieve their goals. We call this the Power of Us. We concentrate on the use of technology, specifically as it relates to organizations with youth development programs. We have supported technology centers around the world that help kids in technology-bereft urban and rural areas create a better future for themselves. Since July of 2000, salesforce.com employees have given over 40,000 hours of their time and expertise, feeding the homeless, tutoring kids, improving nonprofit spaces, and offering hundreds of helping hands when the world is faced with devastating natural disasters.

About Salesforce.com Foundation

The Salesforce.com Foundation mission is to remain the leaders in pioneering, evangelizing and implementing the 1% Model, and using this model as a means to improve the lives of people around the world. The Salesforce.com Foundation harnesses the power of product and people to improve the lives of those in need. Using the unique 1/1/1/1 Model -- 1% Time, 1% Equity, 1% Product, "one" with the earth-the Foundation reaches out to the community and increases the effectiveness of nonprofit organizations so they can better achieve their goals. We call this the Power of Us. We concentrate on the use of technology, specifically as it relates to organizations with youth development programs. We have supported technology centers around the world that help kids in technology-bereft urban and rural areas create a better future for themselves. Since July of 2000, salesforce.com employees have given over 40,000 hours of their time and expertise, feeding the homeless, tutoring kids, improving nonprofit spaces, and offering hundreds of helping hands when the world is faced with devastating natural disasters.