Salesforce.com Announces Airforce Wireless Edition

Online CRM Market Leader Now Offers Real-Time Access Via Wireless Devices

SAN FRANCISCO, Calif. - November 18, 2002 - Salesforce.com, the market leader in online customer relationship management (CRM), today announced the upcoming introduction of its latest product offering, Airforce Wireless Edition. Salesforce.com Airforce Wireless Edition will allow sales teams to access and edit real-time, up-to-the-minute customer information in salesforce.com via their wireless devices, including personal digital assistants (PDAs) and mobile email devices. The wireless connection links users directly to the live salesforce.com CRM system, so there's no need for a local database and no synchronization hassles or data conflicts.

"IntraLinks is using salesforce.com Wireless Edition for everything from accessing contact details, to updating opportunity information, to managing our daily tasks - all while on the go," said Andrew Damico, general manager of the Financial Services Group at IntraLinks. "Having live, real-time access to salesforce.com via our wireless devices has really improved our outside sales process."

With Airforce Wireless Edition, salesforce.com customers will now be able to retrieve account, contact, and opportunity information, along with events and tasks, directly from salesforce.com using their BlackBerry Wireless Handheld< from Research In Motion (RIM) (NASDAQ: RIMM; TSX: RIM), wireless Pocket PC or Palm OS® device. Users will also be able to make updates to their customer and sales information. Designed expressly with the mobile salesperson in mind, Airforce Wireless Edition enables users to spend less time chasing down information and more time focused on closing deals. Generally available December 2, 2002, Wireless Edition also supports unique features such as natural language querying and custom fields.

"Salesforce.com is extremely pleased to offer this wireless functionality to our ever-growing customer base and further our commitment to providing robust and comprehensive CRM anywhere in the world, at any time," said Marc Benioff, chairman and CEO of salesforce.com. "Airforce Wireless Edition extends our benchmark convenience and ease of access to any salesforce.com user with a wireless device, increasing awareness and productivity for mobile and remote sales personnel."

"Wireless connectivity can help improve a company's productivity and competitive advantage," said Mark Guibert, vice president, brand management at Research In Motion. "Airforce Wireless Edition will allow sales teams to interact with time-sensitive customer data from the field using their BlackBerry handhelds and that can help drive return on investment for both BlackBerry and the salesforce.com CRM system."

Airforce Wireless Edition will be available starting Monday, December 2, 2002. It will be available for no additional cost to salesforce.com Enterprise Edition subscribers, and for $195/year per user for Professional Edition customers.

Beginning December 2, 2002, a special promotional partnership with Motient Corporation will offer salesforce.com customers a 30-day free trial package, including BlackBerry< handhelds, BlackBerry Enterprise Server software, wireless airtime, and the salesforce.com Airforce Wireless Edition. After the trial period, customers have the option to retain the BlackBerry handhelds for $99 each and subscribe to wireless airtime for $49/month.

Salesforce.com has more than 5,000 customers for its suite of products, including global leaders such as Le Méridien, Autodesk, and USA Today. Salesforce.com delivers its CRM solution as an online information utility via a Web Services infrastructure. In the past year, salesforce.com has added more CRM customers than Siebel (NASDAQ: SEBL), PeopleSoft (NASDAQ:PSFT), Oracle (NASDAQ: ORCL) and SAP (NYSE: SAP) combined.

About Salesforce

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.