Salesforce.com Signs Three-Year Agreement with AMD to Implement CRM Service for 800 Subscribers Globally

AMD cites sforce functionality, Outlook integration, and 45-day global deployment as key factors for selecting salesforce.com

SAN FRANCISCO, Calif. - November 10, 2003 - At its Dreamforce user and developer conference today, salesforce.com, the world leader in delivering on-demand applications, announced that AMD (NYSE: AMD) has signed a three-year contract to standardize 800 global subscribers on salesforce.com's Winter '04 release. The company, which did more than $2.6 billion in sales in 2002, required global implementation to all subscribers in less than 45 days, a deadline easily met by salesforce.com. In selecting salesforce.com, AMD benefits from rapid implementation, application flexibility, and sforce-enabled functionality such as Microsoft (NASDAQ: MSFT) Outlook integration.

"With salesforce.com, AMD has a global CRM platform that can deliver a solid return on our investment without compromising any functionality," said Henri Richard, senior vice president, Worldwide Sales and Marketing at AMD. "Salesforce.com's executive dashboard provides instant access to the data necessary to assess and guide AMDs global business. The end result is a more productive sales organization that can focus on delivering technology solutions that meet our customer's needs."

The salesforce.com Winter '04 release provides a single global system that enables the secure management of sales force automation, campaign management, customer service and support, as well as documents and files, in the appropriate language and currency. Managers can now leverage salesforce.com powerful workflow automation and dashboard reporting capabilities to monitor key business metrics without the need to chase down information from multiple sources.

In addition, with salesforce.com's sforce 2.0 on-demand application server, AMD will be able to customize and extend the salesforce.com application to continue to meet the evolving needs of its customers. Integration with Microsoft Outlook ensures the AMD sales team can communicate with customers via email while easily capturing all of the pertinent data in salesforce.com for organization-wide visibility across the globe.

"Salesforce.com's state-of-the-art integration, customization and globalization features are gaining traction with businesses of all sizes," said Marc Benioff, chairman and CEO of salesforce.com. "AMD is truly an enterprise-class implementation, on par with those signed by SAP, Siebel, Oracle and other software vendors. By choosing salesforce.com Winter '04 for CRM, AMD is up and running in less than two months, allowing its sales force to focus on serving customers rather than face the prospect of a lengthy, expensive deployment of traditional software."

With more than 8,000 customers and 110,000 subscribers worldwide, salesforce.com is the world's most successful application utility and the first profitable software-as-service provider. The fourteenth generation of salesforce.com, Winter '04 provides more than 1000 customization, globalization and integration CRM features businesses need for successfully managing complex relationships with their customers worldwide. The new release includes sforce 2.0, the world's first on-demand application platform, and allows developers to customize, integrate and extend their CRM solution to meet their specific business requirements. The salesforce.com Winter '04 release includes new state-of-the-art CRM features such as dashboard controls, workflow automation, real-time alerts and contract management.

About Salesforce

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.