LogLogic Chooses salesforce.com over Siebel OnDemand UpShot Edition

Greater customization is deciding factor in selection of salesforce.com to help run and grow log analysis and management business

SAN FRANCISCO, Calif. - April 15, 2004 - Salesforce.com, the global leader in on-demand customer relationship management (CRM) services, today announced that LogLogic, a provider of secure appliances for real-time log analysis, has chosen to deploy salesforce.com's Spring '04 CRM service instead of Siebel [NASDAQ: SEBL] OnDemand UpShot Edition. After evaluating the two CRM solutions, LogLogic chose salesforce.com over Siebel OnDemand Upshot Edition for its high level of customization, proven features and functionality, intuitive user interface, and excellent service and training.

As a provider of secure appliances for log analysis to Global 2000 organizations dependent on high volumes of data and transactions, LogLogic was looking for a dependable CRM solution that provided proven features, an excellent user experience, and could be flexibly customized to their business needs.

"At first, we used salesforce.com just for pipelines and forecasting," said Don Mulhern, sales operations manager, LogLogic. "But its ease of customization has enabled us to do so much more with CRM than we initially imagined. We've customized salesforce.com to incorporate our partners, track evaluation units in the field, and monitor the changes and current information on our customers' hardware and software systems. Salesforce.com has become both a tactical and strategic tool to run and grow our business."

"Salesforce.com is the on-demand CRM market leader, providing the world's most customizable CRM and state-of-the-art features and functionality," said Marc Benioff, chairman and CEO, salesforce.com. "Thousands of happy customers like LogLogic have embraced salesforce.com as the only choice for CRM success."

The fifteenth generation of salesforce.com, Spring '04 breaks new ground in empowering organizations to adapt CRM to precisely fit their specific, unique business and industry needs. With the point-and-click ease of the new salesforce.com Studio, business administrators can create Custom Tabs and brand new modules to extend CRM. The on-demand platform that powers salesforce.com Spring '04 and salesforce.com Studio, sforce 3.0 offers developers complete programmatic control over CRM customization, integration, and extension to create custom CRM solutions with unprecedented simplicity and success. With Spring '04, on-demand CRM is now more customizable than even client/server software.

About LogLogic

LogLogic provides secure appliances for log analysis to Global 2000 organizations dependent on high volumes of data and transactions. Today LogLogic serves customers across such industries as financial services, insurance, healthcare, government and education. LogLogic customers are located around the world — in North America, Europe, Hong Kong, Japan, Australia and New Zealand. For more information, please visit www.loglogic.com.

About LogLogic

LogLogic provides secure appliances for log analysis to Global 2000 organizations dependent on high volumes of data and transactions. Today LogLogic serves customers across such industries as financial services, insurance, healthcare, government and education. LogLogic customers are located around the world — in North America, Europe, Hong Kong, Japan, Australia and New Zealand. For more information, please visit www.loglogic.com.