SN Brussels Airlines Uses Salesforce.com to Successfully Manage Travel Agencies and Corporate Clients

Full-service airline selects salesforce.com for its usability, ease of use, customization and flexibility

SAN FRANCISCO — April 5, 2005 — Salesforce.com (NYSE: CRM), the market and technology leader in on demand customer relationship management (CRM), today announced that SN Brussels Airlines is using Salesforce to successfully manage its interaction with travel agencies and corporate clients. Since initially implementing salesforce.com in September 2003, SN Brussels Airlines has more than tripled its number of subscriptions to meet employee demand for the on-demand service.

A worldwide operating airline, SN Brussels Airlines transports more than 3.4 million passengers yearly to nearly 103 European, African and American destinations. The airline is one of the 13,900 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of January 31, 2005. "Our country and sales managers needed a solution that could help them share leads, opportunities and customer information - something that's becoming increasingly important in the competitive aviation sector," said François Lagae, VP Strategic Accounts, SN Brussels Airlines. "Efficiency and flexibility are our most important core values. Salesforce.com is a tool that helps us to manage and support our customers so we are able to achieve these values."

SN Brussels Airlines selected salesforce.com for its rapid implementation, customization capabilities and user experience. With salesforce.com, employees in the Brussels headquarters or at remote offices can easily access real-time customer data and collaborate on key accounts to optimize relationships with travel agents and corporate clients. The addition of custom fields and elements specific to the travel industry allow the airline to track all relevant information and create more meaningful workflow, while further increasing usability for end users.

"We conducted a short pilot scheme before making a final decision. The employee feedback and the results were positive," said François Lagae. "After using the solution for a couple of months we also decided to extend the number of licenses to accommodate all the requests. In particular, the ease of use, low costs and risks and the ability to customize the solution are working in our advantage. Furthermore salesforce.com automatically adds new features and functionality to the solution at no additional costs."

About SN Brussels Airlines:

SN Brussels Airlines is the new Belgian full-service airline based in Brussels offering its customers a gateway to Europe, Africa and the States. The company, which employs about 2100 people, guarantees more than 285 punctual flights a day to 57 European and 14 African cities, as well as 1 direct daily flight between Brussels and Chicago and 31 US destinations beyond. Since Spring 2004 a daily connection Brussels — New York JFK is offered as well. SN Brussels Airlines' modern fleet consists of 38 aircraft configured in business and economy class. SN Brussels Airlines has commercial partnerships with world-class companies.

About SN Brussels Airlines:

SN Brussels Airlines is the new Belgian full-service airline based in Brussels offering its customers a gateway to Europe, Africa and the States. The company, which employs about 2100 people, guarantees more than 285 punctual flights a day to 57 European and 14 African cities, as well as 1 direct daily flight between Brussels and Chicago and 31 US destinations beyond. Since Spring 2004 a daily connection Brussels — New York JFK is offered as well. SN Brussels Airlines' modern fleet consists of 38 aircraft configured in business and economy class. SN Brussels Airlines has commercial partnerships with world-class companies.