Awarded an "A", Named as an Editor's Choice by TMC Labs

On-demand application receives accolades for innovation, scalable architecture, ease of use and features; Salesforce named as the standard in on-demand online CRM

SAN FRANCISCO — April 11, 2005 — [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that it has received an overall "A" rating from TMC Labs for its Winter '05 Edition. The TMC Labs Review rating was given to Salesforce following an editorial staff review of the Winter '05 edition.

Salesforce, honored for its new features, innovative dashboard feature, overall scalable architecture and ease of use, earned the top rating for its Winter '05 Edition, which includes the Customforce tool. Customforce enables organizations to customize Salesforce and Supportforce according to their specific business needs.

"'s new Customforce tool sets it apart from its hosted peers," said Rich Tehrani, President, TMC. "Customers can easily modify the application. Considering we have seen competing packages that make it extremely difficult to perform these tasks, Salesforce clearly earns an 'A' from our editors."

With Customforce, provides every company the power to be unique. Representing a major breakthrough beyond cookie-cutter vertical solutions, Customforce enables ordinary business users to easily customize their CRM and create new on-demand applications through a simple point-and-click interface. Built into Salesforce and Supportforce, Customforce enables the 13,900 companies using Salesforce as of Jan. 31, 2005, to leverage the simplicity, power, and success of on-demand to create 13,900 unique CRM editions. Customforce makes Salesforce the world's most customizable CRM.

"We are proud to innovate for our customers, to enable them to achieve success," said Chairman and CEO Marc Benioff. "We're honored that TMC Labs recognizes the power of our customization capabilities and has awarded Salesforce an "A" rating." is the world's most widely used on-demand CRM product and a leader in on-demand applications. In the last few months, has been honored with the following accolades: ISM's 2005 Top 15 CRM, 2004 InfoWorld 100 for IT Innovation & Resourcefulness, InfoWorld CRM Technology of the Year, Red Herring 2004 Top 100 Innovative Companies, SearchCRM SFA Technology of the Year, and Customer Interaction Solutions Product of the Year.

About TMC®
Since 1972, Technology Marketing Corporation (TMC®) has produced industry-leading trade magazines and events focused on technology and telecommunications. TMC publishes two magazines: Customer Inter@ction Solutions® and Internet Telephony®, and the online publications,, The VoIP Developer Channel, Planet PDA® Magazine and BiometriTech® Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs®, and provide factual and unbiased product reviews. TMC also produces INTERNET TELEPHONY Conference & Expo, The VoIP Developer ConferenceTM and The Global Call Center Outsourcing SummitTM. publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at

About Salesforce

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 1-800-NO-SOFTWARE.