Workshare Selects Salesforce.com to Replace Siebel for Global CRM

Leading document integrity software provider switches to salesforce.com to create "CRM anywhere"; integrates with in-house built licensing server to ease management of licensing codes

San Francisco, Calif. – July 26, 2005 – Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that Workshare has replaced its Siebel on-premise CRM system with salesforce.com's on-demand solution. Workshare chose salesforce.com over Siebel for its cost effectiveness, ease of use for sales and support teams, and the ability to make the solution available worldwide.

Workshare is the industry-leading provider of document integrity software applications for professionals. It is one of the 15,500 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of April 30, 2005.

"With offices opening up around the world, and with users in the United States, the United Kingdom, Germany, Hong Kong and Australia, we needed CRM that was accessible anytime, anywhere," said Jackie Heath, program manager, Workshare. "We also needed a solution that our sales teams would find easy to use. The on-demand availability and functional layout of Salesforce, and the fact that it gives us a 360-degree view of our business, helped us to make the decision to switch; further, these qualities have helped us achieve eager buy-in from our users."

Workshare has integrated Salesforce with an in-house licensing server, which manages licensing codes for its software products. These authorization codes are stored in Salesforce. Workshare is also using Supportforce and its Web self-service portal to manage customer cases, and to supply metrics on age of cases, case queue routing, and number of cases by product and region.

"Within our first month of using Supportforce, we had more than 400 external customers using the customer Web portal," said Jackie Heath. "Previously, we had purchased the Siebel self-service portal but it proved too time consuming and costly to roll out."

Salesforce.com is the market and technology leader in on-demand customer relationship management (CRM). Through its award-winning salesforce.com family of products including Salesforce (http://www.salesforce.com) and Supportforce (http://www.supportforce.com), the company provides a comprehensive suite of CRM applications to help enterprises of all sizes, industries and geographies meet the complex challenge of sharing and managing information on-demand. Salesforce and Supportforce are built on the Sforce client/service integration platform and include the Customforce tool for complete on-demand customization. Sforce (http://www.sforce.com) and Customforce (http://www.customforce.com) allow customers and independent software vendors to customize and integrate salesforce.com's products, as well as build their own on-demand enterprise applications. As of April 30, 2005, salesforce.com manages customer information for approximately 15,500 customers and approximately 267,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

About Workshare

Workshare is the industry leading provider of Document Integrity software applications for professionals. Its products include Workshare Professional, DeltaView, DeltaView PE, Protect and TRACE! Workshare's customer base spans small to large organizations in every industry segment with more than 50 percent of the Fortune 1000 and 85 percent of the ProServices 250. In total, more than 5,000 companies and over 750,000 professionals in 60 countries use Workshare software. The company has offices in London, New York, Chicago, San Francisco, Frankfurt, The Hague, Hong Kong and Sydney. Workshare is the sponsor of www.metadatarisk.org, the definitive source for content security. For more information, visit www.workshare.com.

About Workshare

Workshare is the industry leading provider of Document Integrity software applications for professionals. Its products include Workshare Professional, DeltaView, DeltaView PE, Protect and TRACE! Workshare's customer base spans small to large organizations in every industry segment with more than 50 percent of the Fortune 1000 and 85 percent of the ProServices 250. In total, more than 5,000 companies and over 750,000 professionals in 60 countries use Workshare software. The company has offices in London, New York, Chicago, San Francisco, Frankfurt, The Hague, Hong Kong and Sydney. Workshare is the sponsor of www.metadatarisk.org, the definitive source for content security. For more information, visit www.workshare.com.