BridgeStreet Worldwide Receives 2005 Nucleus Research/CIO Decisions Award for Salesforce.com Implementation Success

Achieves More than 150 Percent ROI in First Year

SAN FRANCISCO, Calif. – August 23, 2005 – Salesforce.com (NYSE: CRM), the technology and market leader in on-demand customer relationship management (CRM), today announced that BridgeStreet Worldwide, one of the world's largest corporate housing providers, has received a 2005 Technology ROI Award from Nucleus Research and CIO Decisions based on the success of its Salesforce deployment. The awards highlight technology and business initiatives that have yielded incredibly positive results and exceeded expectations.

"When Arlington, Va.-based BridgeStreet Worldwide, implemented a Web-based tool (from salesforce.com) for its national sales team to centralize customer information, it achieved striking results," writes CIO Decisions in its August 2005 issue. "Among them: a 10 percent increase in overall revenue despite a sales force reduction; an average increase in sales per person of 42 percent; and an extreme makeover of the widely dispersed sales organization's culture."

"BridgeStreet provides an excellent example of the value of on-demand solutions" said Ian Campbell, CEO of Nucleus Research. "With salesforce.com, BridgeStreet was able to quickly provide broad, Web-based access to both internal and external users, driving rapid return on investment. We're pleased that they are one of the winners of the 2005 Technology ROI Awards."

BridgeStreet Worldwide chose salesforce.com after a rigorous evaluation of other CRM solutions. The company selected salesforce.com because of the ease of tailoring its applications to the company's needs via the Customforce toolkit, as well as ease of use and deployment.

Prior to installing salesforce.com, BridgeStreet Worldwide's sales representatives faced information sharing issues when they tried to communicate sales knowledge and methodologies across global offices. The company was using internally-created Microsoft Access databases to manage that information, as well as other critical customer prospect and lead data. As a result, it was difficult to ensure consistent selling processes and create a culture based on common best practices.

"With Customforce, we incorporated our sales process right into our Salesforce implementation," said Jon Wohlfert, senior vice president of sales and marketing. "We customized our tabs, fields and interfaces to fully reflect our unique business requirements. Customforce even let us build in homegrown sales methodologies into the workflow. As a result, Salesforce serves not just as our on-demand CRM system, but also as a tool to reinforce our sales process and philosophies for new and seasoned employees. The result has been remarkable in reshaping our service culture to meet our goal of being the easiest corporate housing provider to do business with, and concurrently dramatically improving our bottom line. We achieved a more than 150 percent return on investment in our first year of use. I would like all of our software installations to achieve those kinds of results."

"BridgeStreet Worldwide is an excellent example of the dramatic and beneficial impact salesforce.com solutions are having for our 15,500 customers," said Marc Benioff, chairman and CEO, salesforce.com. "Our customers' success is truly our success. We couldn't be more thrilled about BridgeStreet Worldwide achieving such incredible results with Salesforce and Customforce."

Salesforce.com is the market and technology leader in on-demand customer relationship management (CRM). Through its award-winning salesforce.com family of products including Salesforce (http://www.salesforce.com) and Supportforce (http://www.supportforce.com), the company provides a comprehensive suite of CRM applications to help enterprises of all sizes, industries and geographies meet the complex challenge of sharing and managing information on-demand. Salesforce and Supportforce are built on the Sforce client/service integration platform and include the Customforce tool for complete on-demand customization. Sforce (http://www.sforce.com) and Customforce (http://www.customforce.com) allow customers and independent software vendors to customize and integrate salesforce.com's products, as well as build their own on-demand enterprise applications. As of April 30, 2005, salesforce.com manages customer information for approximately 15,500 customers and approximately 267,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

About BridgeStreet Worldwide

BridgeStreet Worldwide, a subsidiary of Interstate Hotels & Resorts (NYSE:IHR), is one of the world's largest Corporate Housing and Serviced Apartment providers. BridgeStreet and its network of Global Partners offer corporate apartments in over 90 MSAs throughout the United States and internationally. BridgeStreet properties meet uncompromising standards of quality, comfort and service. For more information about the company or to learn more about how BridgeStreet is Making Corporate Housing Easy, visit http://www.bridgestreet.com or call 1-800-BSTREET.

About BridgeStreet Worldwide

BridgeStreet Worldwide, a subsidiary of Interstate Hotels & Resorts (NYSE:IHR), is one of the world's largest Corporate Housing and Serviced Apartment providers. BridgeStreet and its network of Global Partners offer corporate apartments in over 90 MSAs throughout the United States and internationally. BridgeStreet properties meet uncompromising standards of quality, comfort and service. For more information about the company or to learn more about how BridgeStreet is Making Corporate Housing Easy, visit http://www.bridgestreet.com or call 1-800-BSTREET.

About BridgeStreet Worldwide

BridgeStreet Worldwide, a subsidiary of Interstate Hotels & Resorts (NYSE:IHR), is one of the world's largest Corporate Housing and Serviced Apartment providers. BridgeStreet and its network of Global Partners offer corporate apartments in over 90 MSAs throughout the United States and internationally. BridgeStreet properties meet uncompromising standards of quality, comfort and service. For more information about the company or to learn more about how BridgeStreet is Making Corporate Housing Easy, visit http://www.bridgestreet.com or call 1-800-BSTREET.