Air Products Selects Salesforce.com for More Than 1,000 Subscribers

Leading manufacturer of industrial gases and specialty chemicals chooses salesforce.com to help deliver increased value to customers

SAN FRANCISCO, Calif. — August 29, 2005 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that Air Products & Chemicals, Inc., a leading manufacturer of industrial gases and specialty chemicals, has chosen salesforce.com as its enterprise-wide CRM solution. Air Products' sales and marketing teams worldwide are implementing salesforce.com applications to enhance sales processes, track customer interactions, and coordinate campaigns across multiple businesses. This will allow Air Products to provide more value to their customers by identifying new offerings, responding to customers needs more quickly, and consistently demonstrating sales and operational excellence.

"We're very impressed with the leading edge capabilities of salesforce.com's on-demand products," said Doug Timmel, Sales Process Manager of Air Products. "Salesforce.com's product suite offered the fastest deployment time available. In addition, Air Products' sales teams are happy with the combination of salesforce.com's intuitive, easy-to-use interface and comprehensive tracking and reporting capability. Numerous alternate approaches and vendors were considered, but we are very pleased with the functionality, support and upgrades that salesforce.com has given us. Using salesforce.com, as our sales force automation solution, enhances our ability to deliver the Air Products difference to our customers every day."

Air Products is using salesforce.com to directly map to its unique products, services and sales planning strategies. Representing a major breakthrough beyond cookie-cutter vertical solutions, salesforce.com enables ordinary business users to easily, and successfully address their needs through a simple point-and-click interface. Air Products is leveraging the salesforce.com on-demand suite including Salesforce, Supportforce and Customforce.

About Air Products

Air Products (NYSE: APD) serves customers in technology, energy, healthcare and industrial markets worldwide with a unique portfolio of products, services and solutions, providing atmospheric gases, process and specialty gases, performance materials and chemical intermediates. Founded in 1940, Air Products has built leading positions in key growth markets such as semiconductor materials, refinery hydrogen, home healthcare services, natural gas liquefaction, and advanced coatings and adhesives. The company is recognized for its innovative culture, operational excellence and commitment to safety and the environment and is listed in the Dow Jones Sustainability and FTSE4Good Indices. The company has annual revenues of $7.4 billion, operations in over 30 countries, and nearly 20,000 employees around the globe.

About Air Products

Air Products (NYSE: APD) serves customers in technology, energy, healthcare and industrial markets worldwide with a unique portfolio of products, services and solutions, providing atmospheric gases, process and specialty gases, performance materials and chemical intermediates. Founded in 1940, Air Products has built leading positions in key growth markets such as semiconductor materials, refinery hydrogen, home healthcare services, natural gas liquefaction, and advanced coatings and adhesives. The company is recognized for its innovative culture, operational excellence and commitment to safety and the environment and is listed in the Dow Jones Sustainability and FTSE4Good Indices. The company has annual revenues of $7.4 billion, operations in over 30 countries, and nearly 20,000 employees around the globe.