Leading Health Plan Provider Selects Salesforce.com for On-Demand Sales Force Automation

Salesforce.com to manage company-wide sales efforts for leading HMO

SAN FRANCISCO — September 6, 2005 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that Kaiser Permanente has selected salesforce.com to provide CRM on a national level, and to create company-wide oversight of the health plan provider's sales efforts. Kaiser Permanente will use Salesforce to improve reporting of its sales pipeline, and to track follow-up on sales leads.

Kaiser Permanente is one of the 16,900 companies of all sizes that comprised the salesforce.com customer base as of July 31, 2005.

"We are proud to work with Kaiser Permanente," said Marc Benioff, chairman and CEO of salesforce.com. "For nearly 60 years, the name Kaiser Permanente has stood for excellence in health care services. Salesforce.com is delighted to contribute to their ongoing success."

"Kaiser Permanente receives consistently high marks in quality measurement and member satisfaction surveys," said David Watson, Chief Technology Officer and Vice President. of Kaiser Permanente. "Part of our strategy to maintain and exceed those ratings involves implementing strategic technological innovations that maximize employee productivity."

The company is also leveraging Customforce to tailor Salesforce's fields to its unique requirements. With Customforce, Salesforce provides every company the power to be unique. Representing a major breakthrough beyond cookie-cutter vertical solutions, Customforce enables ordinary business users to easily customize their CRM and create new on-demand applications through a simple point-and-click interface. Built into Salesforce and Supportforce, Customforce enables 16,900 companies to leverage the simplicity, power, and success of on demand to create 16,900 unique CRM editions. Customforce makes Salesforce the world's most customizable CRM. The company is also leveraging Customforce to tailor Salesforce's fields to its unique requirements. With Customforce, Salesforce provides every company the power to be unique. Representing a major breakthrough beyond cookie-cutter vertical solutions, Customforce enables ordinary business users to easily customize their CRM and create new on-demand applications through a simple point-and-click interface. Built into Salesforce and Supportforce, Customforce enables 16,900 companies to leverage the simplicity, power, and success of on demand to create 16,900 unique CRM editions. Customforce makes Salesforce the world's most customizable CRM.

About Salesforce.com

Salesforce.com is the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS). The company's portfolio of SaaS applications, including its award-winning CRM application, available at http://www.salesforce.com/products/, has revolutionized the ways that customers manage and share business information over the Internet. The company's Force.com PaaS enables customers, developers and partners to build powerful on-demand applications that deliver the benefits of multi-tenancy across the enterprise. Applications built on the Force.com platform, available at http://www.force.com, can be easily shared, exchanged and installed with a few simple clicks via salesforce.com's AppExchange marketplace available at http://www.salesforce.com/appexchange.
    
As of April 30, 2008, salesforce.com manages customer information for approximately 43,600 customers including ABN AMRO, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, Sprint Nextel, and SunTrust Banks.  Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all.  Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available.  Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

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