Medcere Extends CRM Success by Using Salesforce.com's AppExchange to Create and Deploy a Custom, On-Demand Application for Product Development

Custom development request tracking application increases Medcere's benefits from Salesforce SFA and Salesforce Service & Support

SAN FRANCISCO, Calif. — December 13, 2005 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that Medcere, an advanced healthcare information technology company, is using the AppExchange on-demand platform to create, deploy and manage a new business critical application. AppExchange has enabled Medcere to dramatically extend the value of its salesforce.com deployment of Salesforce SFA and Salesforce Service & Support by allowing it to build and run an on-demand application for product development. Medcere's custom development request tracking application streamlines the process of development requests from customers, status of Builds, and information on employees and their role in the many projects the company is undertaking.

Medcere is one of the 18,700 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of October 31, 2005. Revenue and subscribers will be recognized as the service is delivered.

"AppExchange has allowed us to easily build a custom application that supports our sales and customer service efforts," said Don Zurbrick, project manager at Medcere. "With AppExchange, we now have a single interface for service requests that allows us to track product development from inception to delivery."

AppExchange unites all of Medcere's on-demand applications with a single data model, single security model and a single user interface. With AppExchange, Medcere's employees can customize, build, run and share on demand applications that power all of their business needs.

Looking forward, Medcere plans to integrate its accounting package and billing/order systems with its Salesforce and AppExchange custom applications to continue streamlining operations.

About Medcere

Medcere was created in November 2001 with the mission of delivering secure, integrated and real-time healthcare information solutions and services in the most cost effective manner. Medcere, LLC, is an advanced healthcare information technology company that has launched a suite of practice management services and products. These products include Practice Management Systems (PMS), Electronic Medical Records (EMR), Patient/Physician Portal services, Patient Kiosk and Claims Coding and Billing.

Medcere is poised to stand out in a fragmented market by offering comprehensive and integrated functionality delivered via a Web-based application service provider (ASP) model that is usable by practices of all sizes and nature. Founded in November 2001 and incorporated in Hawaii, Medcere's corporate headquarters is located in Clearwater, Florida. It has avoided the pitfalls faced by numerous market newcomers because of its highly proven team; ability to go to market within a year; and tight cost control.

About Salesforce.com

Salesforce.com is the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS). The company's portfolio of SaaS applications, including its award-winning CRM, available at http://www.salesforce.com/products/, has revolutionized the ways that customers manage and share business information over the Internet.  The company’s Force.com PaaS enables customers, developers and partners to build powerful on-demand applications that deliver the benefits of multi-tenancy across the enterprise. Applications built on the Force.com platform, available at http://www.force.com/, can be easily shared, exchanged and installed with a few simple clicks via salesforce.com's Force.com AppExchange marketplace available at http://www.salesforce.com/appexchange/.

As of July 31, 2008, salesforce.com manages customer information for approximately 47,700 customers including ABN AMRO, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, Sprint Nextel, and SunTrust Banks.  Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all.  Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available.  Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

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