Salesforce.com and Skype Announce New Voice-Enabled On-Demand Business Applications Available on the AppExchange

Fastest Growing Voice Communications Offering Worldwide Now Extended Quickly and Easily to All Salesforce.com Customers, Subscribers and Partners

SAN FRANCISCO — January 17, 2006 — Salesforce.com (NYSE: CRM), the market and technology leader in on-demand customer relationship management (CRM), and Skype™, the global Internet communications company, today announced a Skype-Salesforce integration that will be available for free via the salesforce.com AppExchange. The move will voice-enable all applications that are available on the AppExchange. Customers will have the ability to integrate and deploy Skype along with any number of other on-demand applications via the AppExchange to an existing Salesforce implementation. The integrated offering empowers the salesforce.com community to be even more effective, productive and successful while using salesforce.com on-demand solutions.

Skype allows people everywhere to make free, unlimited voice calls, chat and share files. Skype is being used by people in almost every country around the world, and Skyping has become a global phenomenon. The latest version of the software has further simplified the Skype interface, making it even easier for people to see and speak with their family, friends and colleagues.

"Our work with salesforce.com extends the power of Skype to the on-demand business community," said Niklas Zennström, Skype CEO and co-founder. "The availability of Skype within Salesforce enables salesforce.com customers and subscribers to make and receive free unlimited Internet calls worldwide to contacts directly within their Salesforce instance."

"Just as salesforce.com has pioneered on-demand computing, Skype has changed the way people communicate worldwide," said Marc Benioff, Chairman and CEO, salesforce.com. "The power of joining two disruptive computing forces such as Internet calling and on-demand software creates entirely new opportunities for businesses worldwide. In addition to integrated voice calls, the Skype presence feature gives the salesforce.com community the ability to call their contacts and colleagues knowing they are available, increasing productivity and fostering streamlined communication."

Skype for AppExchange is one of more than 150 application listings created by salesforce.com, its customers and partners that are now available on the salesforce.com AppExchange, the world's first on-demand application platform. AppExchange provides unprecedented ease of customization and integration for Salesforce deployments, as well as enabling a whole new generation of on-demand applications that go beyond CRM. Launched today, AppExchange enables all of these on-demand applications to be easily shared, exchanged and installed with one click into any salesforce.com account. AppExchange can be found at http://www.appexchange.com.

Skype for AppExchange:
Skype for the AppExchange delivers enhanced communications features, including global outbound one-click voice calling, integrated inbound calling, presence, instant-messaging and multi-chat, directly within Salesforce. Skype for AppExchange delivers an advanced real-time communication solution directly in a customers' Salesforce instance, including:

  • Outbound one click calling. Integrated via one click to SkypeOut™, this service provides an inexpensive way to call out from Skype to landlines and mobile phones within Salesforce. It can be customized for telemarketing, workflows and other tailored activities.
  • Inbound integration with screen pops. SkypeIn™ provides users with a traditional phone number that their contacts can call and connect to the user via Skype, regardless of location. This functionality is joined with computer telephony integration (CTI) within Salesforce and Salesforce Service & Support to identify which contacts are calling, bring up their records and perform other customer service functions.
  • "Presence." The presence feature indicates whether colleagues in the network are online and logged-in. Presence will be an important tool for initiating contact with customer and prospect contacts knowing that they are already online and available.
With AppExchange, salesforce.com customers now have access to new applications that bring the benefits of salesforce.com to an entire business, letting them manage and share all of their company information on-demand. Using AppExchange, companies can easily add any number of new on-demand applications to their existing Salesforce deployments, extending their success and making the full power and creativity of the salesforce.com customer, partner and developer community available with just a click.

 

About Skype

Skype is the world's fastest-growing service for Internet communication, allowing people everywhere to make unlimited voice calls for free. Skype is available in 27 languages and is used in almost every country around the world. Skype generates revenue through its premium service offerings such as making and receiving calls to and from landline and mobile phones, as well as voicemail and call forwarding services. Skype also has a growing network of hardware and software partners. Skype is an eBay company (NASDAQ: EBAY). To learn more visit skype.com.

Skype is not a telephony replacement service and cannot be used for emergency calling.

About Skype

Skype is the world's fastest-growing service for Internet communication, allowing people everywhere to make unlimited voice calls for free. Skype is available in 27 languages and is used in almost every country around the world. Skype generates revenue through its premium service offerings such as making and receiving calls to and from landline and mobile phones, as well as voicemail and call forwarding services. Skype also has a growing network of hardware and software partners. Skype is an eBay company (NASDAQ: EBAY). To learn more visit skype.com.

Skype is not a telephony replacement service and cannot be used for emergency calling.