Drake International Extends CRM Success by Using Salesforce.com's AppExchange to Create and Deploy Custom On-Demand Applications for Collection Management, Proposal Management, and Project Management

Three AppExchange on-demand applications unique to its business and processes help Drake International to enhance workflow efficiency and streamline inter-departmental communication

SAN FRANCISCO, Calif. — January 23, 2006 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that Drake International, a leading global human resources solutions provider, is using the AppExchange on-demand platform to create, deploy and manage three new business critical applications. AppExchange has enabled Drake International to dramatically extend the value of its salesforce.com deployment far beyond CRM by allowing it to build and run on-demand applications across the entire enterprise for collection management, proposal management, and project management that significantly enhanced workflow efficiency and streamlined inter-departmental communication.

AppExchange unites all of Drake International's on-demand applications with a single data model, single security model and a single user interface. With AppExchange, Drake International's users can customize, build, run and share on-demand applications that power practically all of their business needs.

Drake International is one of the 18,700 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of October 31, 2005. Revenue and subscribers will be recognized as the service is delivered.

"AppExchange has allowed us to streamline previously decentralized processes such as collection and proposal generation," said Duc Lam, Marketing Database Manager, Drake International. "With AppExchange, we are able to quickly build and deploy highly customized solutions to meet our business demands."

Drake International has used AppExchange to create and launch three unique on-demand applications built with the AppExchange development environment, including:

  • Collections — includes customized account management tools to allow efficient collection processes; automatically notifies Finance of problematic collection activities.
  • Proposals — automates proposal requests; integrates with Collections to allow Proposal and Finance teams to communicate about accounts
  • Project Manager — monitors and reports Operations, Marketing, and Sales projects
"Salesforce.com's commitment to providing a complete set of on demand development tools to not only customize our CRM applications, but build and deploy whole new applications across our company has allowed Drake International to run our business much more efficiently," added Lam. "The ability to house all of our unique applications under one comprehensive system using salesforce.com marks a huge step in enhancing business continuity."

 

About Drake International

Using a partnership approach to deliver measurable results, Drake optimizes a company's profitability applying a blend of flexible staffing, permanent recruitment and technology solutions. Using innovative strategies Drake reduces costs, increases revenue and customizes HR solutions including outsourcing of non-core business functions.

For more than 50 years, Drake International has helped North American businesses solve productivity problems and recruit the best people. Allow Drake to help you and your company Outperform.

About Drake International

Using a partnership approach to deliver measurable results, Drake optimizes a company's profitability applying a blend of flexible staffing, permanent recruitment and technology solutions. Using innovative strategies Drake reduces costs, increases revenue and customizes HR solutions including outsourcing of non-core business functions.

For more than 50 years, Drake International has helped North American businesses solve productivity problems and recruit the best people. Allow Drake to help you and your company Outperform.