Phoenix Technologies Replaces RightNow With Salesforce Service & Support To Deliver Increased Customer Service

Salesforce and AppExchange Deliver Integrated CRM Solution across Service & Support, Sales, Marketing and Product Management

SAN FRANCISCO — October 30, 2006 — Salesforce.com [NYSE: CRM], the market and technology leader in on-demand business services, today announced that Phoenix Technologies Ltd. has replaced its RightNow Customer Service application with Salesforce Service & Support to extend the company's CRM success throughout the organization. By using Salesforce in its service organization, the company achieved a true 360-degree view of its customers there by increasing the level of service provided.

Phoenix Technologies Ltd. is one of the 24,800 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of July 31, 2006. Revenue and subscribers will be recognized as the service is delivered.

"With a three-tiered technical support team dispersed across three continents, we needed a high-performance CRM solution to provide a 360 degree view of our customers and help us resolve technical issues quickly," said Cliff Bell, CIO at Phoenix Technologies. "By consolidating our sales, marketing and support operations on Salesforce, we shortened response time to our customers and improved overall customer satisfaction."

Phoenix Technologies agents required global access to a service and support application that would enable their blended service and sales agents fast access to a consolidated view of all customer information. With Salesforce Service & Support, which was deployed in English, Japanese, traditional and simplified Chinese, Dutch and German, combined with its sales and marketing applications, the company's global tech support representatives now share customer information throughout the entire enterprise.

Using AppExchange, Phoenix Technologies quickly and easily integrated its suite of Salesforce solutions with a bug-tracking system to accurately track and transition product issues from tech support to product management for timely resolution.

"Salesforce is an excellent solution for any company that has a global, complex tech support operation because it is flexible enough to handle customized processes, performs great even in remote parts of the globe, and seamlessly integrates multiple languages using a single database," added Bell.

About Phoenix Technologies Ltd.

Phoenix Technologies Ltd. (Nasdaq:PTEC) is a global market leader in core system software and applications that assure endpoint confidence. The company first established dominant industry leadership 26 years ago with BIOS software, currently has over one billion products deployed and continues to ship in over 100 million new systems each year. From this unique foundation, Phoenix has created a portfolio of innovative software products that simply and easily identify and restore devices, thereby ensuring unparalleled endpoint security and availability.

With a focused commitment to the highest levels of customer confidence and satisfaction, Phoenix serves enterprise and government channel partners, ODMs, OEMs, system builders and ISVs by enabling them to decrease time to market, differentiate their products, create value, increase profits and lower cost of ownership. Phoenix is headquartered in Milpitas, Calif., with offices worldwide in global business and technology centers. For more information, visit www.phoenix.com.

About Phoenix Technologies Ltd.

Phoenix Technologies Ltd. (Nasdaq:PTEC) is a global market leader in core system software and applications that assure endpoint confidence. The company first established dominant industry leadership 26 years ago with BIOS software, currently has over one billion products deployed and continues to ship in over 100 million new systems each year. From this unique foundation, Phoenix has created a portfolio of innovative software products that simply and easily identify and restore devices, thereby ensuring unparalleled endpoint security and availability.

With a focused commitment to the highest levels of customer confidence and satisfaction, Phoenix serves enterprise and government channel partners, ODMs, OEMs, system builders and ISVs by enabling them to decrease time to market, differentiate their products, create value, increase profits and lower cost of ownership. Phoenix is headquartered in Milpitas, Calif., with offices worldwide in global business and technology centers. For more information, visit www.phoenix.com.